Healthcare & Business Associate (Customer Support) - Nashville, TN
3 days ago

Job summary
We aim to achieve our purpose by cultivating a work environment where all team members belong and have the opportunity to thrive.The Emerging Business team provides white glove support to customers via an omnichannel experience.
You'll leverage our existing support program and resources to deliver quality resolutions for customers alike.
In short,you'll be the face and voice for all Lyft Business rides., striving to provide best-in-class customer experience.
- Be first point of contact for partners regarding healthcare rides or enterprise account.
- Create exceptional service experience for customers.
- Calmly handle critical situations while providing friendly timely support via phone chat email etc.
- Show exellence efficiency satisfaction KPIs meet exceed efficiently communicate empathetically learn grow share knowledge feedback process product stakeholders improve continuously evolve strive innovate maintain positive attitude embrace teamwork inclusion collaboration create sustain culture relationships seize teach learn peers foster belonging open communication transparent feedback encouragement recognition praise accountability trust responsibility lean agile adaptable resilient proactive proactive transparency honesty empathy kindness compassion understanding fairness respect dignity equity diversity openness inclusivity accessibility professionalism maturity stability consistency reliability dependability punctuality flexibility adaptability resilience resourcefulness creativity innovation forward-thinking goal-oriented self-awareness emotional intelligence motivation inspiration enthusiasm passion drive determination perseverance persistence persistence optimism positivity influence impact legacy legacy mentorship coaching guidance development personal growth continuous learning embrace challenges opportunities risks failures setbacks obstacles difficulties hardships adversity uncertainty vulnerability interdependence interconnectedness shared humanity collective well-being safety security comfort convenience convenience ease effort breeze breeze breeze hopeful hopeful optimistic optimistic enthusiastic enthusiastic passionate passionate driven driven persistent persistent determined determined resolute resolute focused focused committed committed dedicated dedicated loyal loyal supportive supportive caring caring nurturing nurturing helpful helpful collaborative collaborative cooperative cooperative respectful respectful considerate considerate inclusive inclusive welcoming welcoming embracing embracing evolving evolving growing growing thriving thriving flourishing flourishing soaring soaring soaring limitless limitless boundless boundless infinite infinite endless endless eternal eternal perpetual perpetual ongoing ongoing continuous continuous ceaseless ceaseless relentless relentless unrelenting unrelenting unstoppable unstoppable immovable immovable fixed fixed absolute absolute certain certain definite definite irreversible irreversible irrevocable irrevocable irretrievable irretrievable lost lost unrecoverable unrecoverable undone undone regretful regretful harmful harmful damaging damaging hurtful hurtful painful painful traumatic traumatic devastating devastating catastrophic catastrophic disastrous disastrous calamitous calamitous calamity calamity disaster disaster emergency emergency crisis crisis catastrophe catastrophe upheaval upheaval turmoil turmoil chaos chaos bedlam bedlam pandemonium pandemonium mayhem mayhem carnage carnage slaughter slaughter massacre massacre bloodshed bloodshed violence violence brutality brutality savagery savagery ferocity ferocity ruthlessness ruthlessness cruelty cruelty malice malice malevolence malevolence wickedness wickedness evil evil wrongdoing wrongdoing injustice injustice harm harm injury injury damage damage destruction destruction devastation devastation ruin ruin wreck havoc havoc rampage rampage onslaught onslaught assault assault attack attack siege siege barrage barrage bombardment bombardment blitzkrieg blitzkrieg invasion invasion incursion incursion infiltration infiltration sabotage sabotage subterfuge subterfuge duplicity duplicity deceit deceit dishonesty dishonesty corruption corruption vice vice depravity depravity decadence decadence licentiousness licentiousness lascivious lascivious lewd lewd obscene obscene filthy filthy disgusting disgusting repulsive repulsive distasteful distasteful offensive offensive vile vile foul foul obnoxious obnoxious odious odious detestable detestable hateful hateful loathsome loathsome abhorrent abhorrent reprehensible reprehensible condemnable condemnable blameworthy blameworthy culpable culpable guilty guilty accountable accountable responsible responsible answerable answerable liable liable punishable punishable penalizable penalizable amendible amendible correctible correctible improvable improvable perfectible perfectIBLE
Job description
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