Care Team - St Paul, United States - Senior Helpers

Description

Senior Helpers is currently seeking a Care Team/Client Services Manager to work in their Roseville office.

As a member of Senior Helpers Management team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees.

The Care Team/Client Services Manager will have the overall responsibility of managing and developing all client services as well as caregivers for Senior Helpers within the franchise territory. This includes meeting goals for retention of clients and managing the growth of hours from current clients as well as caregiver performance management, recognition programs and discipline.
Primary Responsibilities (including, but not limited to):

• Has a regular communication process for new clients that includes caregiver introductions, first day of service calls, and a visit within the first 30 days of service
• Ensures that clients and their families are satisfied with the Senior Helpers services, works to find solutions with the appropriate employees and/or family members
• Visits all clients on a routine basis to assess the quality of services as well as the client and family satisfaction and happiness level. Spends approximately 2 days out of the office re-assessing clients and managing client visits.
• Coordinates client activities such as field trips, and in-home activities
• Communicates with scheduler if caregivers need to be changed
• Overall management of the caregivers, including development and implementation of caregiver training programs in collaboration with the Recruitment Manager and implementation and dissemination of the Occurrence Policy
• Conduct bi-monthly site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations
• Creates morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high-level performances, and training completions
• Works with the Scheduler and Recruitment Manager to hire for the void
• Represents Senior Helpers at networking events and contributes to the marketing face of the company
• Seeks opportunities to up sell and promote added hours through the use of Life Profile
• Other duties as assigned

Qualifications:

• Bachelor's degree strongly preferred.
• Must have minimum of one year experience managing employees, hiring and/or onboarding required, preferably in a healthcare-related setting.
• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
• Experience in conflict management
• Ability to use critical thinking to proactively prevent and solve problems.
• Ability to visit clients' homes in the assigned territory.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
• Ability to learn software programs quickly.
• Strong communication skills
• Ability to work independently and as part of a team.

Job Benefits:

• 401(k)
• Paid Time Off
• Pay On Demand
• Bonus structure

Why Join Us?

• Great Place to Work Certified
• Autonomy-We encourage our team members' independence and believe in our team to complete their job duties without micromanaging.
• Task Variety-We provide an engaging workday that uses your various skill sets to avoid monotony.

About Senior Helper of Roseville:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers. Senior Helpers has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.