Customer Service Representative - Boston, United States - The Computer Merchant

Description

JOB TITLE:
Customer Service Representative


JOB LOCATION:
Boston, MA 100% onsite

WAGE RANGE*:
an hour Must be W2


JOB NUMBER:
8621

Must Have

Excel, Word and Outlook calendar management

Job Description

Provide customer support to faculty, staff, students or visitors who are seeking services, assistance, information or problem resolution from a Harvard office, department or program.

Provide customer service in person, over the phone, by email, or on the web. May work in a wide variety of campus settings, or at special events that are on or off campus. Handle routine as well as complex and specialized requests from Harvard community members, alumni, applicants, or visitors. Skilled at troubleshooting and problem resolution. Maintain accuracy and security of confidential information. Must have positive belief that the customer comes first, strong communication skills and experience working with the public. Must be able to generate positive and professional interactions even in challenging situations, and remain calm, poised and resilient. Strong willingness to learn about the services, programs or operations of the Harvard department where assigned. Technical aptitude to learn new software applications as needed. Previous experience in a university setting is helpful, as is ability to navigate on Harvard campus

Equal Opportunity Employer Veterans/Disabled

While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations.

Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation.

Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

#Circa
#J-18808-Ljbffr