Director, Project Management - Boston, MA, United States - BigRio

Description

Job Title:
Director, Customer Experience Design and Operations
Duration: 3-6 Months Contract to Hire


Location:
Remote

BigRio is a remote technology consulting firm headquartered in Boston. solutions including custom machine learning/AI integrations and data warehousing and processing
our ability to consistently, and quickly deliver cutting-edge and cost-conscious software
The Director of Customer Experience Design and Operations will be responsible for designing and
implementing industry-leading, cutting-edge customer experience strategies in all customer
This role is pivotal in ensuring that the client brand
This role will also be responsible for digital and physical experiences,
project management and operations.
Bachelor's degree in business administration, CX, Product Management, operations management, or a related field is
Minimum of 12 years of experience in customer experience, service design, or a related field,
Proven track record of designing and implementing successful customer experience
Strong leadership skills with the ability to inspire and manage a diverse team.

• Proficient in customer experience technologies and platforms.
• Proven track record of optimizing operational processes and driving continuous improvement

Strong analytical skills with the ability to interpret data and metrics to drive decision-making
and improve performance.

• Strong digital capabilities are required.
• Excellent project management skills.

Lead the development and execution of innovative customer experience strategies across all
Manage and enhance the end-to-end customer journey, ensuring a seamless, engaging, and highly
Drive the adoption of new technologies and digital tools to enhance customer interactions and
Establish and monitor key performance indicators (KPIs) for service delivery, customer
this data to drive continuous improvement.

• Responsible for end-to-end customer experience and ensuring the delivery of high-quality

Implement new solutions by leading process improvement initiatives, leveraging best practices
Analyze operational data and metrics to identify trends, opportunities, and areas for
service operations and customer experience initiatives.

We prohibit discrimination and harassment of any kind based on race, religion, national origin, sex, sexual orientation, gender identity, age, pregnancy, status as a qualified individual with disability, protected veteran status, or other protected characteristic as outlined by federal, state, or local laws.