Call Center Lead, Community Impact Call Center - California Remote
1 week ago

Job Summary
The Foundation for California Community Colleges' (FoundationCCC) Community Impact Call Center is a cornerstone of providing critical support to disadvantaged communities across the state of California. The organization seeks Call Center Leads to join their team and deliver exceptional customer service to families accessing social services.Responsibilities
- Maintain a strong working knowledge of program eligibility guidelines, benefits, and resources.
- Act as the first point of contact for agent support, providing technical assistance, de-escalating calls, troubleshooting issues, and handling escalated cases as needed.
Job description
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