Bilingual Customer Support Specialist - Boyertown - FASTBRIDGE FIBER LLC

    FASTBRIDGE FIBER LLC
    FASTBRIDGE FIBER LLC Boyertown

    4 days ago

    Description

    About the Opportunity:



    As Bilingual Customer Support Specialist at FastBridge Fiber you will play a crucial role in providing exceptional technical support to customers with internet service issues setting up WiFi accessing features or inquiring about their billing Your enthusiasm for technology commitment to helping customers will drive your success in this role ​​

    Schedule:


    Sunday: 10am-6:30pm EST MondayThursday: 12pm-8:30pm EST First two weeks involve office training scheduled Mon-Fri 830am-500pm EST This schedule is non-negotiable

    div class='jobDescription'>
    h4 Duties Responsibilities:h4 ul li Serve as first point contact customer inquiries English Spanish via phone calls chats emails li Manage communications existing potential customers various channels thoroughly address questions concerns li Process new installation orders coordinating scheduling billing services li Handle requests changes update accounts needed li Timely responses order status billing availability internet Wi-Fi connectivity:/span div/li/li Deliver outstanding customer service including troubleshooting related hardware software issues Utilize problem-solving skills diagnose resolve effectively document all interactions CRM opening tickets necessary Monitor issue communicate updates resolutions Follow escalate issues technicians suggest improvements reduce future problems Collaborate team members share operational updates Exceed expectations deliver every opportunity Communicate product offerings clearly navigate systems efficiently/div

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