Director of Member Advocate Services - Chicago, IL
2 weeks ago

Job summary
The Director of Member Advocate Services is a senior operational and people leader responsible for the strategy, performance, and scalability of NOCD's Member Advocate Services Team. This role oversees Support Specialists ensuring that every Member interaction reflects NOCD's commitment to empathy access to care and exceptional VIP-level service.This leader will own the end-to-end Member support experience from staffing and workforce planning to tooling training quality assurance and cross-functional collaboration They will act as the highest-level escalation point for complex or sensitive Member concerns and will drive continuous improvement across workflows systems and service standards.
Job description
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