Support Technician - Bridgeville - Vertilocity

    Vertilocity
    Vertilocity Bridgeville

    1 day ago

    $42,000 - $65,000 (USD) per year *
    Description

    Support Technician

    To work with our Vertilocity client.

    About the Job:

    • Provide fast and useful technical assistance on technology-based systems

    A Support Technician must have solid technical knowledge, communicate effectively, be customer-oriented, patient in dealing with demanding customers to create value for clients that will help preserve Vertilocity's reputation and business.

    Main Responsibilities:

    1. Work out of client site in Sewickley, PA
    * Provide end-user remote support and remediation for automated incidents as assigned* Work on Support incidents that come in via phone, email or customer portal* Monitor and manage system alerts notifications responding accordingly through service incidents* Essential technical support at network level: WAN LAN connectivity routers firewalls WiFi security * Install configure Line of Business Applications+ Improve customer service perception satisfaction + Fast turnaround of customer requests + Ability to work a team communicate effectively • Enter time expenses occur • Understand Vertilocities internal processes by completing assigned training materials • System documentation maintenance review
    Qualifications:
    Facts about this role:- Demonstrated ability solve problems quickly learn new technology- Responsible professional motivated- 1 year experience Information Technology. Other benefits including unlimited PTO medical dental vision 401k
    * This salary range is an estimation made by beBee
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    Support Technician

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    To work with our Vertilocity client in Sewickley, PA. · Overview: · A Support Technician will be expected to provide fast and useful technical assistance on various technology-based systems. In addition, the Support Technician will answer queries on fundamental technical issues a ...

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