Salesforce COE Analyst - Winamac, United States - BraunAbility

Description

Job Description:
Salesforce COE Analyst


ABOUT BRAUNABILITY:
BraunAbility is a global leader in the manufacture and distribution of mobility transportation solutions for people with physical disabilities.

Founded 50 years ago by entrepreneur Ralph Braun, an inspiring industry pioneer who overcame challenges related to his own battle with muscular dystrophy, Ralph initially engineered solutions for his own independence.

With others soon hearing of Ralph's solutions and seeking that same independence for themselves a company was born, and today BraunAbility remains true to its mission of 'Devoted to Making Life a Moving Experience for All.'BraunAbility has been a major innovator and leader in delivering mobility solutions since its inception, with a vast product line of wheelchair accessible vehicles, wheelchair lifts and seating adaptations.

The company that Ralph Braun started in his parents' garage is now a thriving enterprise with a global headquarters in Carmel, Indiana.

The global enterprise is comprised of nearly 2,000 employeesGeneral Purpose:
As a Salesforce COE Analyst at BraunAbility, you will be an integral part of our Salesforce Center of Excellence.

You will work closely with the Salesforce COE Manager and the North America Manufacturing (NAM) business to support the successful implementation, maintenance, and enhancement of our Salesforce platform.

This role offers an exciting opportunity to contribute to our company's growth and success.


Essential Functions:

Requirements Definition:
For approved requests, work with requestors to document and define relevant business processes creating functional requirements documentation for new requests

Data Analysis:
Analyze Salesforce data and generate actionable insights to drive informed business decisions

System Configuration:
Assist in the configuration and customization of Salesforce to meet business requirements.

These include but are not limited to Salesforce dashboards, reports, forms, templates, page layouts, workflows, data validation rules, custom object management and support for integrations with the Salesforce platform.

User Support:
Provide support to Salesforce users, addressing inquiries, and resolving issues promptly, administering BraunAbility user accounts

Documentation:
Create and maintain documentation related to Salesforce processes, workflows, and best practices.

Work with business users to provide templates for business user functional training guides, reviewing and ensuring accuracy and best practices are being documented.

Training:
Assist in the development and delivery of training materials for Salesforce users

Quality Assurance:
Perform quality assurance testing to ensure the reliability and accuracy of Salesforce functionality

Platform Optimization:
Ensure licensed Salesforce products are being used appropriately, identifying and recommending license and configuration changes to align with business needs

Knowledge, Skills, Abilities:
Strong knowledge of Salesforce best practices, governance, and integration with other systems preferred.
Excellent communication and stakeholder management skills.
Proven ability to quickly learn complex business processes.
Strong analytical and problem-solving skills needed.
Detail-oriented with a commitment to accuracy necessary.


Minimum Qualifications:
Bachelor's degree and a minimum of 3 years of Salesforce related work experience required.
An equivalent combination of education and/or related Salesforce work experience equal to 7 years will also be considered.
Salesforce certification (e.g., Salesforce Administrator, Salesforce Developer, Salesforce Architect) is required.
BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr