- Answer all incoming calls and properly route calls via appropriate transfer, message taking, or follow-up and return call, routinely check the queue to monitor number of calls on-hold.
- Efficiently and accurately schedule, reschedule and/or cancel medical appointments as requested by the patient and in accordance with AACIs Appointment Scheduling Policy.
- Check insurance and verifies eligibility information.
- Collect payments from patients in accordance with AACIs policies of handling cash.
- Assist with referral process and resolves patient inquiries, complaints or concerns regarding their accounts or appointments.
- Provides administrative support to the Dental Program Manager.
- Provides information regarding Covered California outreach and enrollment.
- Communicate with direct supervisor regularly on the status of operations, patient access, medical records, insurance coverage updates and any other related issues.
- Complete other duties and related projects as assigned.
- High school diploma, GED or equivalent required.
- Minimum of one year of experience in a healthcare environment or knowledge of community primary care, dental or mental health outpatient operations preferred.
- Customer service experience and ability to provide a high level of customer assistance.
- Computer skills including proficiency in data entry, internet use and Microsoft office applications.
- Excellent verbal communication skills, ability to maintain confidentiality and privacy of information.
- Verbal and written fluency in English required; Bilingual skills in a second language (Spanish, Mandarin, Cantonese, Vietnamese) desired but not required.
- Ability to maintain confidentiality and privacy of information.
- Ability to adjust to change and ask clarifying questions when necessary.
- Ability to communicate well with people of diverse cultural professional and experiential backgrounds.
- Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.
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Receptionist (HCD) - San Jose - AACI
Description
The Dental Front Desk Receptionist is responsible for answering, telephone calls; scheduling, rescheduling and canceling of appointments; registering patients; answering patient questions; assisting with referral process and checking insurance eligibility.
Duties and Responsibilities
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Receptionist
Only for registered members San Jose, CA
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Receptionist
Only for registered members San Jose
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Receptionist
Only for registered members San Jose, CA
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Receptionist
Only for registered members San Jose
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Receptionist
Only for registered members San Jose, CA
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Receptionist
Only for registered members San Jose
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Receptionist
Only for registered members San Jose
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Receptionist
Only for registered members San Jose, CA
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Receptionist
Only for registered members San Jose
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Receptionist
Only for registered members San Jose
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Receptionist
Only for registered members Dual Location San Jose, California, United States
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Receptionist
Only for registered members San Jose
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Receptionist
Only for registered members San Jose
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Receptionist
Only for registered members San Jose
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Receptionist
Only for registered members San Jose, CA
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Receptionist
Only for registered members San Jose, CA
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Receptionist
Part time Only for registered members San Jose
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Receptionist
Only for registered members Santa Clara
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Receptionist
Only for registered members San Jose, CA
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Receptionist
Only for registered members San Jose, CA
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Medical Receptionist
Only for registered members San Jose