Receptionist (HCD) - San Jose - AACI

    AACI
    AACI San Jose

    1 week ago

    Description

    The Dental Front Desk Receptionist is responsible for answering, telephone calls; scheduling, rescheduling and canceling of appointments; registering patients; answering patient questions; assisting with referral process and checking insurance eligibility.
    Duties and Responsibilities

    • Answer all incoming calls and properly route calls via appropriate transfer, message taking, or follow-up and return call, routinely check the queue to monitor number of calls on-hold.
    • Efficiently and accurately schedule, reschedule and/or cancel medical appointments as requested by the patient and in accordance with AACIs Appointment Scheduling Policy.
    • Check insurance and verifies eligibility information.
    • Collect payments from patients in accordance with AACIs policies of handling cash.
    • Assist with referral process and resolves patient inquiries, complaints or concerns regarding their accounts or appointments.
    • Provides administrative support to the Dental Program Manager.
    • Provides information regarding Covered California outreach and enrollment.
    • Communicate with direct supervisor regularly on the status of operations, patient access, medical records, insurance coverage updates and any other related issues.
    • Complete other duties and related projects as assigned.
    Education & Experience:
    • High school diploma, GED or equivalent required.
    • Minimum of one year of experience in a healthcare environment or knowledge of community primary care, dental or mental health outpatient operations preferred.
    Knowledge, Skills and Abilities:
    • Customer service experience and ability to provide a high level of customer assistance.
    • Computer skills including proficiency in data entry, internet use and Microsoft office applications.
    • Excellent verbal communication skills, ability to maintain confidentiality and privacy of information.
    • Verbal and written fluency in English required; Bilingual skills in a second language (Spanish, Mandarin, Cantonese, Vietnamese) desired but not required.
    • Ability to maintain confidentiality and privacy of information.
    • Ability to adjust to change and ask clarifying questions when necessary.
    Competencies:
    • Ability to communicate well with people of diverse cultural professional and experiential backgrounds.
    • Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.

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