Sr Client Representative - Folsom, United States - California ISO

California ISO Folsom, United States

1 day ago

Description

Company Description

The California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the economy and well-being of 30 million Californians by operating the grid reliably 24/7.

As the impartial grid operator, the California ISO opens access to the wholesale power market that is designed to diversify resources and lower prices. It also grants equal access to 25,865 circuit-miles of power lines and reduces barriers to diverse resources competing to bring power to customers.

The California ISO's function is often compared to that of air traffic controllers. It would be grossly unfair for air traffic controllers to represent one airline and profit from allowing that company's planes to go through before others. In the same way, the California ISO operates independently-managing the electron traffic on a power grid we do not own-making sure electricity is safely delivered to utilities and consumers on time and reliably.

The California ISO is committed to the health, safety, and work/life integration of its employees, and is proud to offer flexible work arrangements. This position would be eligible to participate in a hybrid or local remote only work capacity,

Relocation assistance is available.

Job Description

PRIMARY PURPOSE:

Under the general direction of the Manager, acts as a primary point of contact for transactional issues between the ISO and its Stakeholders/Customers addressing issues that may range from real time operational issues to settlement and dispute inquiries. Initiates and coordinates resolution to business issues related to business operations, market transactions, ISO contracts, scheduling, real time operations, metering, settlements, ISO Tariff compliance, and information technology.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Serves as a primary point of contact for transactional issues between the ISO and its customers and stakeholders. Provides customer care through phone support, issue management (CIDI), email, web inquiries and the Customer Support Desk/Real Time Operations. Seeks to continuously improve customer phone management, CIDI management, self-help capability and communications including external change management communications and quality. Supports the corporate strategic plan objectives of enhanced pro-active monitoring, improved responsiveness and quality of issue resolution, and identification and elimination of root causes of incoming issues. Researches, analyzes, and coordinates resolution of customer's market, business and operations issues with a focus on quality timely resolution. Builds internal expertise on business processes and solutions and engages with SME's as necessary.
Provides support and continuously evolves and develops assigned areas of expertise. Creates documentation, such as knowledge articles, for self-help capability and education of customers and stakeholders. Responsible for overseeing the maintenance of issue management and knowledge management tools. Accurately captures detailed subject matter expertise within assigned areasto provide customers with responses to complex questions and enable them to perform their business in accordance with ISO Tariff and Operating Procedures. Proactively develops relationships and maintains a high standard of excellence in external and internal customer care.
Develops and supports the evolution of the customer support model in collaboration with Account Managers. Coordinates proactive outreach efforts, communications and issue resolution with Account Managers as required. Monitors and refines Customer Service, Scheduling Coordinator and internal ISO business work flow and processes as they pertain to the business unit, to improve and enhance process efficiency. Ensures department processes and procedures are accurately captured and followed. Gathers information pertaining to issues and presents solutions to management to mitigate and maintain positive client relationships.
Develops goals and action plans aligned to strategic initiatives to promote customer care within the company. Oversees the activities of entry level Client Representatives and may direct the work of team members. Participates in needs assessments, development and distribution of market notices to ensure accurate messaging and content.

Qualifications

Level of Education and Discipline:

A Bachelor's degree (BA, BS) or equivalent education, training or experience in Business, Engineering, Political Science or related field.

Amount of Experience:

Equivalent years of education and training, plus five (5) or more years related experience.

Type of Experience:

Client representative and customer service experience required. In-depth knowledge of one of the following ISO/RTO areas required: Market Design, Settlements, Grid Operations, Compliance or Metering. Familiarity with ISO/RTO Operations, Settlements Policies and Procedures.

Additional Skills and Abilities:

Must be able to work effectively in a team environment as facilitator and team member. Excellent analytical, verbal and written communication and documentation skills required, with a demonstrated attention to detail. Ability to use deductive reasoning and analytical thinking with sound judgment and decision-making skills. Excellent interpersonal and conflict resolution skills are also essential. Must be self-starting and willing and able to work independently in a dynamic corporate organization under pressure of tight deadlines and aggressive expectations. Self-motivated, problem solving skills and the ability to influence others without direct authority. Proficiency in computer applications such as MS Office (Word, Excel, PowerPoint, and Outlook). Ability to effectively use databases. Ability to quickly assimilate new information and grasp complex market interactions and interdependencies.

Additional Information

The pay range for the Sr Client Representative at the CAISO is $ $82.10 per hour.

client service representative

6 days ago

VCA Animal Hospitals Fair Oaks, CA , USA, United States

Client Service Representative · We are seeking an experienced Client Service Representative to join our team. · At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunit ...
client care representative

4 hours ago

Mister Sparky Electric Roseville, CA , USA, United States

Benefits: · * Opportunity for advancement · Join Our Team of Professional Electricians · Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding care ...
Client Care Representative

9 hours ago

Mister Sparky Roseville, United States

Client Care Representative · Part Time · • Roseville · Benefits: · Opportunity for advancement · Join Our Team of Professional Electricians · Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a cand ...
Client Service Representative

2 days ago

Ethosvet Roseville, United States

**Ethos Veterinary Health** · **Client Service Representative** · **Client Care - Roseville, CA - Full Time** · **About Atlantic Street Pet Emergency Center (PEC):** Pet Emergency Center is open 24 hours a day and is staffed by a team of highly skilled, compassionate veterinar ...
Client Care Representative

1 day ago

Mister Sparky Roseville, United States

Client Care Representative · Part Time Roseville · Benefits: · Opportunity for advancement · Join Our Team of Professional Electricians · Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a cand ...
Client Care Representative

3 days ago

Mister Sparky ofRoseville and Rocklin, CA Roseville, United States

Job Description · Job DescriptionBenefits:Opportunity for advancement · Join Our Team of Professional Electricians · Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. I ...
Client Service Representative

12 hours ago

VCA Antech, Inc. Loomis, United States

We are seeking an experienced Client Service Representative to join our team at VCA Loomis Basin Veterinary Clinic. · At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every oppo ...
Client Service Representative

4 days ago

VCA Animal Hospitals Loomis, United States

We are seeking an experienced **Client Service Representative** to join our team at VCA Loomis Basin Veterinary Clinic. · At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every oppo ...
Client Service Representative

4 days ago

VCA Loomis, United States Full time

We are seeking an experienced Client Service Representative to join our team at VCA Loomis Basin Veterinary Clinic. · At VCA Animal Hospitals, we take our mission statement – your pet's health is our top priority and excellent service is our goal – very seriously. With every opp ...
client service representative

6 days ago

VCA Animal Hospitals, Inc. Sacramento, CA , USA, United States

VCA Sacramento Veterinary Referral Center is seeking a client service representative to join our growing team With the recent increased demand for veterinary care, we are expanding our team. At VCA Animal Hospitals, we take our mission statement y Client Service, Representative, ...
client service representative

6 days ago

Ethos Veterinary Health Sacramento, CA , USA, United States

Client Service Representative - Veterinary Medicine - Vista Veterinary Specialists - Sacramento · Do you love animals? Do you have a passion for healthcare? Are you looking for a job with growth opportunities? Then Vista is the right place for you · Vista Veterinary Specialists ...
Client Service Representative

4 days ago

The Bank of America Corporation Sacramento, United States

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Client Service, Representative ...
Client Service Representative

22 hours ago

Marsh McLennan Agency Golden Valley, United States OTHER

Our not-so-secret sauce. · Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 9,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day ...
client service representative

6 days ago

Ethos Veterinary Health, LLC Sacramento, CA , USA, United States

Welcome our clients in a friendly, helpful, and compassionate manner - Prepare and review documents and medical records accurately and completely - Educate and advise clients regarding Vista Veterinary Specialists services and practices - Process app Client Service, Specialist, R ...
Client Service Representative

12 hours ago

Marsh & McLennan Companies, Inc. Golden Valley, United States

Include creating pre-renewal summaries, constructing proposals, preparing policies for delivery, issuing certificates of insurance, and processing final audits and endorsements. Our future colleague. Wed love to meet you if your professional track Client Service, Insurance, Repre ...
Client Service Representative

1 day ago

MMC Inc Golden Valley, United States

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 9,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. ...
Client Service Representative

2 days ago

Cox Communications Sacramento, United States

**Client Service Representative ** · CAROUSEL_PARAGRAPH · Sacramento, California · Administrative / Clerical · 3357 · ** Share Job** · ** Job Description** · **Overview** · Responsible for replying to mail, emails, faxes, and service tickets, as well as engaging customers ...
Client Support Representative

5 days ago

Motus Marketing Solutions, Inc North Valley, United States

Job Description · Job DescriptionAre you a friendly, outgoing, and people-oriented individual looking to kickstart your career in customer service and client support? We're seeking a dedicated Junior Client Support Representative to join our expanding team and become a vital part ...
client service representative

6 days ago

VCA Animal Hospitals West Sacramento, CA , USA, United States

ESSENTIAL FUNCTIONS: · * Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms · * Scheduling and confirming appointments · * Placing outbound calls for follow-ups and reaching out to prospective clients · ...
client service representative

6 days ago

VCA Antech, Inc. West Sacramento, CA , USA, United States

ESSENTIAL FUNCTIONS: · * Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms · * Scheduling and confirming appointments · * Placing outbound calls for follow-ups and reaching out to prospective clients · ...