Sr. Field Service Technician - Dallas, United States - The Evolvers Group

Description

Job Description:
We are seeking a Sr.

Field Service Technician to provide complex preventive maintenance, testing, and repair service of computer hardware, primarily on stand-alone or networked PCs as well as coordinate the installation, maintenance and support required to maintain a variety of networked PCs.

This position is very physically demanding with a lot of walking around the airport (not a helpdesk position).


Required Experience (4+ years):
Experience in computer operations and computer maintenance as a Field Technician.
Active Directory
Windows 10
Apple iPad and Android tablets light repair and maintenance


Other Requirements:
Completion of high school curriculum or equivalent
Possession of a valid class C driver's license


Preferred:
Completion of formal education in computer operations and repair is preferred but not required.


Responsibilities:
Consult with Management to review the feasibility of systems requests from client departments.
Perform inspections, installations, preventive maintenance, testing, and repair of IT equipment at various customer sites.
Troubleshoot complex problems with hardware and software.
Consult with Management to review trouble shooting techniques, procedures and SLA performance objectives.

Prepare trouble tickets on issues such as equipment failure, repair, and prepares data sheets relative to each service call; analyzes equipment.

Resolve systems problems, including coordination between end users and hardware components of a local area network; trains and assists end users in assigned applications.

Assist in the evaluation of system configuration and software to ensure effective use of hardware resources.
Assist with various presentations by setting up and troubleshooting various types of Audio/Visual equipment.
Maintain and administer various support systems as assigned.
Manage multiple projects simultaneously both as an individual as well as a team member.