Service Writer - Rochester, United States - Joe Johnson Equipment Inc.

Description

SERVICE WRITER /


ADVISOR

LOCATION:
Rochester,

NY

WORK ENVIRONMENT:
Office & Shop


TYPE:
Full-time (Monday-Friday; Day Shift)

Salary:
$42,000.00-$51,000.00
Vacation & Paid Personal Days:

3-weeks vacation, 4-paid personal days
Quarterly Bonus Opportunity
Annual Performance Reviews

SUMMARY:

The Service Writer / Advisor will be focused on providing administrative support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.

ABOUT YOU:
Ability to work within a fast-paced environment
Ability to organize, multitask and plan work efficiently
Positive and collaborative attitude
Good verbal and written communication, with strong customer service skills


POSITION REQUIREMENTS/QUALIFICATIONS:

Education/ Certification:
High School Diploma, GED or equivalent
Valid driver's license with a clean driver's abstract

Experience:
3+ years' experience in a Service Writer role or related administrative/ customer service position
Experience preparing quotes and opening/ closing work orders
Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset


POSITION RESPONSIBILITIES:
Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates
Open and close work orders in alignment with internal procedure timelines
Prepare quotes
Edit and update all work orders to ensure 100% capture of all billable items
Provide unit history to the service department for incoming repairs
Assist with Shop scheduling to ensure optimal efficiency and customer service
Work with factory representatives to ensure customer downtime is minimized
Conduct shop walkthrough's with Service Manager to capture real time status updates
Prepare and submit bi-weekly Payroll reports
Work with the accounting department to ensure customer accounts are in good standing
Ensure on-time billing for all customers
Maintain MTO files and ensure all documentation is in compliance
Process warranty claims
Resolve and/or escalate customer concerns and maintain positive customer relations
Assist with Parts department as required
SAFETY DUTIES & RESPONSIBILITIES

Employees must:
Work in compliance with the appropriate safety legislation/regulations/safety policies
Report any known workplace hazard or safety violations
Cooperate with their workplace's Safety Committee or health and safety representative
Use any safety equipment, protective devices or clothing required
Not remove or make ineffective any protective device required by the Company or by the regulations.
WHY WORK AT JJE?
Talented and dedicated team
Exceptional best-in-class products and service offerings for our customers
Market-competitive compensation package with annual increase opportunities
Premium Health Insurance program
401 (k) Employer Matching Program
Paid Personal Days – for those unexpected life events
Work boot and prescription safety glasses reimbursement
Educational Scholarship Program
Tuition Reimbursement
Employee & Family Assistance Program (EAP)
Opportunity to grow professionally within the organization

Our Core People Values:
Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition


WHO WE ARE:
As the leading distributor of public works equipment, Joe Johnson Equipment (JJE)

provides mobile infrastructure-

maintenance equipment to municipalities and contractors across Canada and the US.

Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a dynamic and growing organization, focused on maintaining an "employer of choice" culture. We have a stable, team-based, and collaborative work environment that drives our organization to be best-in-class within our industry. We offer opportunities across Canada and the U.S. and are committed to providing challenging and rewarding career paths for our employees. JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally.
JJE is a proud subsidiary of Federal Signal Corporation (


NYSE:
FSS)

.
_____________________________________________________________________________________
If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application.

We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.

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