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    Evening Concierge - Baltimore, United States - The Bozzuto Group

    The Bozzuto Group
    The Bozzuto Group Baltimore, United States

    1 week ago

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    Description

    ** Evening Concierge (Mon-Fri, 2pm-10pm)**

    Baltimore, MD At Bozzuto, its all about experience. Whether its the experience you bring, gain or give, we want your journey to be exceptional. Guided by our core values of creativity, concern, passion and the pursuit of perfection, weve been creating inspiring, engaging and vibrant communities for three decades.

    ****First and Lasting Impressions:****

    As the Resident Concierge, youre the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel at home is what enables you to excel. You enjoy personalizing every interaction. Thats why you know the names and favorite things of all of your customers (including the four-legged ones).

    As a Resident Concierge, your primary responsibilities include:

    Solving problems and providing timely assistance to residents and prospects with care

    Event planning executing meaningful events and activities that engage residents and foster a sense of community

    Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community

    Generating awareness, interest and excitement via social media

    Encouraging happy customers to share the love by writing reviews on social networking sites

    Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators

    Working weekends or evenings depending on the shift

    ****What You Bring to Us:****

    College degree preferred

    2+ years experience in a hospitality, retail, travel or hotel environment

    A kick-butt Pinterest, Twitter, Facebook or Instagram account (aka social media savvy)

    A passion for using the phone to talk and text professionally

    Outstanding communication skills, both written and verbal

    A sharp professional appearance

    Proficiency with various software, apps and computer programs

    An eye for detail and a knack for anticipating a customers needs

    A customer-focused mentality

    Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays)

    ****What We Bring You:****

    In addition to an award winning culture and amazing work spaces, Bozzuto offers a wide range of insurance options, programs, and benefits that let you and your family be healthy and plan for the future. Our benefits take into consideration everything from career development to family matters, health and wellness. Bozzuto is committed to doing everything it can to offer you quality benefits and healthcare coverageincluding access to the best doctors and hospitals at an affordable price. Bozzuto is proudly an Equal Opportunity Employer EOE/M/F/D/V.

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