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1 year ago

“D’oh!” – Change Metrics Screw-ups

Alan Culler · “D’oh!” – Change Metrics Screw-ups · “If you can’t measure it you can’t manage it.” · By the time you lead change you’ve been slapped sick with this cliché.   · Many change leaders are managers, responsible for KPIs (key performance indicators). The phrase key performance indicat ...

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