Zafar Nasir

SKILLS

Customer Service and Support Lead | Escalations Specialist | Project Management | Requirements Gathering | Project Planning | Software Development | Release Management | Waterfall | SDLC | Scrum Methodology | Team management | Time Management | Stakeholder Management | Manage Multiple Tasks | Excellent written and verbal communication | Attention to details | Problem Solving | Troubleshooting | Leadership Skills | Shell Scripting | Programming | C# | C | Microsoft Office 365 | Salesforce | SAP R/3 | Lotus Notes | Source Safe | Data Analysis | Excel Reports | Parts Management

Solutions oriented, versatile, problem solving engineer in global print business industry. I have the honor of serving OKI DATA Americas for over 25 years in multiple capacities in its print transformation journey. Experienced in full product development lifecycle (Waterfall, SDLC) release management, and agile scrum for small iterations. Led and managed an excellent team of customer service and technical support. Areas of expertise include develop printing solutions, investigating, evaluating, troubleshooting, implement, release, deploy, customer service and technical support. Serve as primary liaison for global owners and business team for growth opportunities. Ability in collaborating among cross-functional teams, mitigate risks, and remove impediments.

Bachelor of Science-Physics (Electronics Special)