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Yvonne Le

Yvonne Le

Information Services Professional

Technology / Internet

Norwalk, Los Angeles

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About Yvonne Le:

IT Administrative Analyst Experienced in Onboarding and Training | Creating User-Centered Learning & Experiences

Experience

Administrative Analyst - Division of Information Technology

  • Partnered with all campus departments to support service migrations and technology initiatives, fostering collaboration and understanding as upgrades were rolled out from legacy telecom services to Microsoft Teams Voice.
  • Created and maintained internal workflow documentation and end-user guides, improving clarity and accessibility during various waves of migration.
  • Identified continuous workflow improvement opportunities, leading to more efficient processes and better service delivery as the user support team became experts on responsibilities.

Education

San José State University
Master of Library & Information Science - MLIS
 

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