Yahniska Allen

I am a dedicated Customer Service Representative motivated to maintain customers’ satisfaction
and contribute to company success. I have over 2 years of experience in telephone customer
service, including sales, tech support, customer care and collections. I am a service-oriented team
member with articulate communication skills and friendly demeanor. I am familiar with major
customer service software, conflict resolution and possess a positive attitude.

2020- Present, Mathematics Tutor, Mrs. Alice Robinson, Republic Retirement Dr. Duncan’s,
Trelawny, Jamaica, W.I.
Created special handouts, study guides and assessments to evaluate and boost student
knowledge.
Developed student confidence through attentive instruction in Mathematics, applying positive
reinforcement strategies.
Educated students on study tips and exam strategies.
Self-prepared materials based on school curriculum to increase student comprehension.
Met with students and discussed educational goals and expectations to initiate success strategies.
Created lesson plans to increase student test scores by 80%.
Designed age-appropriate math activities to help student progress.
2020-2020 January -May, Customer Services Representative, Santander Consumer USA,
Conduent, Barnett Tech Park, Montego Bay Jamaica.
Provided information to customers regarding Santander Consumer USA's charge card and
loyalty program and helped to open and activate new accounts.
Regularly exceeded daily sales and product add-on quotas.
Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended product and services to customers, thoroughly explaining details.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Educated customers on promotions to enhance sales.
Entered customer interaction details in CITRIX to track requests, document problems and record
solutions offered.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Responded to customer requests for products, services and company information.
2019-2019 September- December, Sales Representative, Frontier, IBEX Global, Pines Plaze,
Portmore, St Catherine, Jamaica.
Completed customer contracts and warranties as part of administrative aspects of sales.
Communicated with customers to understand needs and recommend appropriate solutions.
Built strong rapport with clients by understanding needs and clearly explaining products.
Increased revenue by acquiring new customers and determining needs to offer relevant products.
Identified client needs, built relationships and overcame objections to drive sales.
Helped resolve client problems quickly with superior customer service.

I am a past high school gradute of the Albert Town high school. I attended high for 5 years where I have 7 Cxc passes alongside to city and guilds passes which is shown below.

English Language (CXC) 1
Mathematics (CXC) 2
Office Administration (CXC) 2
Principle of Business (CXC 2
Information technology (CXC) 3
Principle of Accounts (CXC) 3
Geography (CXC) 3
Mathematics City and Guilds 1 distinction
English Language City and Guild