Xinlin Ye

Provided Proficient Customer Services for 4 years in United States

Forrest Solutions/Foley Hoag LLP Boston, MA
Office Services Associate/ Receptionist
-Reception: Provided professional reception services, greeting visitors, managing incoming calls, and efficiently routing
them to the appropriate personnel at Foley Hoag LLP.
-AP and Billing Support: Assisted with accounts payable and billing processes, including data entry, pre-approvals, expense
reports, and tracking systems. Optimized reimbursement procedures for the Facilities Department and COO.
-Administrative Support: Coordinated meeting and event bookings and managed office calendars. Provided comprehensive
administrative assistance to support office operations.
-Executed office support duties including copy, fax, and mail management, while managing general inquiries and intake
processes in strict adherence to established procedures.
 

Exela Technologies Boston, MA
Client Services Associate
-Reception: Provided professional hospitality service to clients at mail room and reception desk at Foley Hoag LLP.
-Scheduling: Performed data entry function to update automated records, verified accuracy of work
-Event Arrangement: Responsible to conference room and event reservation and set up.
-Office Support: Provided comprehensive office support encompassing copy, fax, mail handling, and general administrative
tasks in alignment with established protocols and operational procedures.
 

Chena Hot Springs Resort Fairbanks, AK
Front desk manager/Night Audit 
-Occupancy report: Identify, create, and provide daily, weekly, and monthly occupancy, ADR and forecast reports to
management.
-Operational management: Oversee daily operation of front desk. Review work procedures and operational problems
to determine ways to improve service, performance, and safety.
-Resolution and Training: Perform all front desk related duties, including check-ins and outs, assist with guest phone call
and in-person questions, complaints resolution, and apply all duties on employee’s training processes.
-Night Audit: Conducted nightly audits, reviewed daily transactions, counted, and processed cash receipts, prepared
nightly deposits and reports for accounting.
 

University of South Carolina - Master of International Hospitality and Tourism

National Louis University - Doctorate of Business Administration