beBee background
Professionals
>
Castro Valley
Xin Zhang

Xin Zhang

Strategic operations leader, growth catalyst

Upper Management / Consulting

Castro Valley, Alameda

Social

About Xin Zhang:

As a Senior Operations Leader at Infosys BPM, I leverage over a decade of experience in global BPO delivery to ensure seamless service operations for multiple clients. My expertise lies in operational excellence and fostering client relationships to deliver tailored solutions that drive growth. Providing strategic advices and thought leadership, I help identify opportunities for innovation and craft strategies that enhance business outcomes. 

Previously, I oversaw large-scale operations as Sr. Regional Center Head, managing a 1,200+ team and substantial revenue streams in a global setting. This role sharpened my skills in operations strategy, transformation, and stakeholder relations. Committed to delivering value-driven results, I strive to build collaborative partnerships, harness digital transformation initiatives, and contribute to sustainable organizational success.

Experience

Infosys BPMJun. 2015 – Present
 Sr. Manager, Client ServicesJan. 2023 – Present
  • Successfully managed multiple hi-tech accounts, ensuring seamless service delivery and client satisfaction.
  • Fostering strong client relations, understanding their unique needs, and providing tailored solutions to enhance business operations resulting in improved outcomes.
  • Identified and developed new areas for business growth, leveraging market insights and innovative strategies to drive revenue growth.
  • Work with and manage cross function teams in global settings. 
 Sr. Regional Center HeadMar. 2018 – Dec. 2022
  • Oversaw delivery centers with 1,200+ headcounts and over $30M revenues across Financial & Accounting, Supply Chain, and Customer Services. Set and implemented global strategy for sustainable growth.
  • Developed data-driven operations for centers’ financial and operational performance. Successfully turned around overall operations level and profitability.
  • Focused on market strategy, organizational development, government relations, and operational excellence.
  • Set transformation strategy and led the execution of knowledge management, process reengineering, and digital transformations.
 Client Operations HeadJun. 2015 – Mar. 2018
  • Managed service delivery and operations for multiple global client engagements across domains and various industries.
  • Created strategies for China operations leveraging experiences in the global BPO industry.
  • Promoted innovative Robotic Process Automation (RPA) and Process Improvement initiatives to enhance value streams.
Sr. Consultant/Chief PM, Volvo Construction EquipmentSep. 2013 – Feb. 2015
  • Led global SAP implementation project, overseeing complete project lifecycle.
  • Collaborated with CXO level decision-makers on strategy, budget, and roadmap planning.
  • Owned project P&L and managed cross function units on project finance and execution and ensured successful budget and milestone control.
Global Accounts Ops Director, iSoftStone Information TechnologyFeb. 2008 – Aug. 2013
  • Responsible for strategy, growth, and service delivery of the Global Accounts business unit at iSoftStone, overseeing a $10M+ project portfolio.
  • Setup new delivery sites, operations framework and trained the leadership team for the fast-growing business.
  • Managed end-to-end service delivery cycle and implement data-drive performance management. 
Operations Director, Premier BPOMar. 2005 – Feb. 2008
  • Oversaw setup and operation of offshore delivery center, ensuring seamless service delivery and daily operations.
  • Built and optimized data-driven operations management framework and built the leadership for business growth.
  • Setup and led all functions in service delivery lifecycle include pre-sales, transition, quality, risk and delivery.
IT System Analyst Lead, Principal Financial GroupApr. 2000 – Sep. 2004
  • Designed and implemented database systems for business processes at a Fortune 500 financial institution.
  • Acted as liaison between business units and IT departments, analyzing needs, designing infrastructure, and leading disaster recovery projects to ensure continuity.

Education

MBA (Professional Program)The University of IowaJul. 2003 – Dec. 2004
MA in MISThe University of IowaJul. 1998 – Apr. 2000
MS in ChemistryThe University of IowaJul. 1995 – Jul. 1998

Professionals in the same Upper Management / Consulting sector as Xin Zhang

Professionals from different sectors near Castro Valley, Alameda

Other users who are called Xin

Jobs near Castro Valley, Alameda

  • Work in company

    Chief of Staff

    Synopsys Inc

    We Are:At Synopsys we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence from self-driving cars to learning machines. We lead in chip design verification and IP integration empowering the creation of high-p ...

    Sunnyvale

    1 month ago

  • Work in company

    Head of Business Development

    RISA

    At RISA Labs we are building the future of mission critical workflows by leveraging the latest in AI. We solve humanity's hardest hurdles starting with oncology challenges.We deliver resilient autonomous infrastructure that powers foundational institutions and helps accelerate hu ...

    San Francisco

    1 month ago

  • Work in company

    VP, GTM Security Strategic Leader

    ServiceNow

    ServiceNow is seeking an exceptional GTM Strategic Leader—an architect of transformative growth and a catalyst for innovation—who will propel our $1.2B Security and Risk portfolio, growing double digits today to new heights. · ...

    Santa Clara, CA

    2 weeks ago

See jobs in Castro Valley, Alameda