William Smith

Specialist in IT Asset Management, Project Management and ServiceNow.

Project Manager 3 @ Meta | Crystal Equation | Menlo Park, Ca | September 2024 - February 2025

•  Collaborate with Meta cross-functional teams (XFN) to ensure accuracy within the Meta EE Operations Technology Standards.
• Drive end-to-end completion of all changes within standards, ensuring proper global alignment.
• Maintain a comprehensive change log for all changes to standards.
• Facilitate the creation and biannual maintenance of all Meta EE standards documentation.
• Manage Engagement with Meta XFN teams to identify scope, constraints, dependencies, and risks associated with any requested changes.
• Drive communication between Meta XFN teams to find solutions for requested changes.
• Develop Meta XFN programs; create documentation and operationalize processes.
• Act as the facilitator between Meta XFNs and the technology deployment team for the global desk-sharing program.
• Coordinate ongoing projects, ensuring timeliness, risk mitigation, and team cohesion for the global desk-sharing program.
• Administrative support related to ongoing projects, team updates, and weekly tasks.

Device Hardware Manager @ Square/Block Inc | Premier Talent Partners | Oakland, Ca | October 2023  - June 2024

• Collaborated with Program Teams and Engineers to assess device maintenance needs and developed comprehensive maintenance policies and procedures.
• Coordinate hardware deserialization and schedule secure scrapping events in compliance with data protection standards.
• Distributed EVT, DVT, and Proto hardware using a KPI-focused allocation system to ensure efficient, precise, and auditable allocation.
• Implement real-time tracking systems to enhance the accuracy of inventory reconciliation processes.
• Coordinate hardware deserialization and schedule secure scrapping events in compliance with data protection standards.
• Implement a maintenance program and perform in-house testing and maintenance of devices and components.
• Developed and streamlined asset management processes, enhancing inventory accuracy by 25% and ensuring seamless migration to Oomnitza AMS Software, facilitating efficient tracking and utilization of hardware resources.

Program Manager | Stanford University | Stanford, Ca | September 2021 - July 2023

• Designed and implemented a hardware procurement, tracking, and reporting service compatible with all Stanford cost centers, including Grants, Federal Programs, and Awards, utilizing advanced data integration. 
• Executed organization-wide deployment of new service to enhance operational efficiency for all Stanford entities.
• Implemented Just-In-Time inventory principles by forecasting hardware needs, in support of $6.5m in annual replacements and minimizing surplus.
• Generated continuous reporting and analysis of business needs, budgets, and workflows to maintain optimal service integrity and cost recovery.
• Overhauled daily operations of the fulfillment team to ensure 1-day turnaround.
• Designed workflow automations for procurement, fulfillment, communication, asset tracking, and billing through ServiceNow and Oracle.
• Strengthened vendor partnerships and streamlined supply chain processes to achieve consistent, cost-efficient bulk ordering resulting in 15% savings.
• Developed EOL process for dispensation of hardware assets with Property Management Office. Implemented Data Risk Assessment and collaborated with PMO to bring on 3rd party reseller for computing hardware.

Senior IT Asset Analyst | Stanford Hospitals and Clinics | Stanford, Ca | October 2019 - September 2021

• Supervised, developed, and built inventory-first ordering processes utilizing ServiceNow to leverage the purchasing power of School of Medicine (13K users) to drive the adoption of hardware standards and promote security best practices.
• Managed the daily operations for a team of five technicians including setting priorities, training, mentoring, and coordinating complex deployment scenarios spanning 9 teams in 64 buildings.
• Developed and deployed an anonymous feedback process for improving intra-team communication to highlight process improvements and points of failure.
• Managed project to deliver a client-facing portal for self-scheduling of support tickets utilizing API and webhooks between O365/ServiceNow.

Tier 3 IT Support Lead | Stanford University | Stanford, Ca | June 2011 - October 2019

• Diagnose and resolve end-user problems; respond to escalated issues from clients and other support teams; perform triage, provide remote problem resolution, when possible, refer problems to associated groups.
• Plan, design, maintain, and implement network access, security, and services.
• Developed and optimized an MDT-based imaging process, resulting in 30% faster deployment of Windows machines. 
• Configured, installed, and managed Crashplan implementation for School of Medicine to provide 12 Petabyte backup solution.

Studied Management Information Systems at San Jose State University