Vijaya Lakshmi Kothimbakam

I am currently working as Business Immigration paralegal and looking for better opportunities to work in different area. I also worked in National Visa Center as a supervisor in written corespondence and customer support representative in telecommunication.

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• Trained and experienced in US Federal immigration policies, regulations, and documentation for

immigration visas and green card processing.

• Excellent working knowledge of handling customer cases and communication for immigration

queries from beneficiaries and other federal departments.

• Hands-on knowledge in immigration case workflow management, compliance tools like INSZoom

and VisaTrax, and documentation tools like iManage.

• Excellent client-partnership and customer service skills with experience working with cross-

functional teams in a matrix organization setup.

• Proven supervisory and leadership skills with proven experience building and managing large

customer service teams at the National Visa Center for DoS.

• Quick Learner, self-motivated, and team player with excellent coordination skills.

• Excellent communication and presentation skills using Microsoft Word, Microsoft Excel,

PowerPoint, Visio, Wiki, and Microsoft SharePoint

• Strong analytical and problem-solving skills, attention to detail, and interpersonal skills.

I have Bachelors degree in economics and accounting.