Victoria Contreras

Detail-oriented Accounts Payable Professional with extensive experience resolving invoice discrepancies, clearing AP exceptions, and supporting multi-location operations in high-volume, deadline-driven environments. Strong track record of reducing invoice aging, improving accuracy, and collaborating with CFO/CEO, department managers, auditors, external clients, and vendors to maintain smooth AP workflows. Skilled in 3-way matching, PO/receipt troubleshooting, GL coding, and audit-ready documentation. Recognized for fast, clear communication and the ability to manage large inboxes and complex issue queues across multiple entities.

Seasonal Tax Preparer | January 2026 – Present | Jackson Hewitt | Fort Stockton, TX 

• Prepare accurate federal and state tax returns by reviewing client documentation and applying IRS guidelines.
• Conduct structured client interviews to gather financial data and resolve discrepancies.
• Deliver clear explanations of tax outcomes, demonstrating strong communication and documentation skills.
• Maintain strict compliance with internal quality standards and regulatory requirements.

Accounts Payable – Client Service Associate | April 2025 – July 2025 | Plumb Bill Pay | La Jolla, CA (Remote)

Promotion to client-facing role overseeing complex multi-entity bank/credit card reconciliations and disbursements.

• Oversaw multi-entity AP workflows, including invoice review, coding, and exception resolution for high-net-worth clients.
• Resolved halted and disputed invoices by researching discrepancies, coordinating with Bill Pay Associates, and communicating corrective actions.
• Reduced billable processing time by 25% through workflow optimization and automation of recurring payments.
• Ensured accurate GL coding and reconciliation of complex bank and credit card activity across multiple entities.
• Served as primary point of contact for vendors and internal teams, improving cycle efficiency and reducing aging items.

Accounts Payable - Bill Pay Associate | November 2024 – March 2025 | Plumb Bill Pay | La Jolla, CA (Remote)

• Executed $1M+ in daily payments (ACH, Wire, EFT) with 100% accuracy while maintaining SOC 1-aligned internal controls.
• Managed AP inbox, obtained necessary approvals, applied correct GL coding, and set up payment in the proprietary app.
• Collaborated with cross-functional teams to migrate payment workflows and improve invoice processing accuracy.

Accounts Payable – Financial Assistant | May 2018 – January 2022 | Pecos County Memorial Hospital | Fort Stockton, TX

• Managed 400+ invoices per cycle, resolving PO/receipt mismatches, missing approvals, and vendor discrepancies to prevent exceptions.
• Conducted detailed research on aged items, reduced invoice aging and improved month-end close accuracy.
• Delivered audit-ready documentation for internal and external audits, ensuring compliance with GAAP and HIPAA requirements.
• Supported GL accuracy through proper coding, accrual preparation, and reconciliation of contractor and vendor accounts.
• Standardized vendor onboarding and communication workflows, reducing payment delays and exception volume.

Bachelor of Business Administration in Accounting - University of Texas Permian Basin 

Graduated: Dec 2024

Associate of Science in General Studies - Midland College                                                               Graduated: May 2017