Victor Rivera-Cruz

I am an Apprentice Plumber/Electrician currently studying at the Hohokus School of Trade and Technical Sciences. I also hold a certification in Electrical Equipment Installation and Repair from Lincoln Technical Institute. My work history includes valuable experience as an Order Writer and Receiver, where I developed essential skills in inventory management, supply chain coordination, and manufacturing processes. Additionally, I have hands-on experience as a stagehand technician, where I gained expertise in tool usage, problem-solving, and adapting to on-site challenges. I am committed to refining my skills in both plumbing and electrical trades, and eager to continue learning and growing in my field.

Work Experience

Whole Foods, Montclair, N.J.

Order Writer &Receiver | 09/2024 – Present                                               

• Receive and inspect shipments for damages, ensuring proper sorting and distribution of stock to the store
• Maintain accurate records of invoices issued and received
• Fulfill customer orders by retrieving items from the warehouse and preparing them for timely delivery
• Monitor shelf inventory levels and replenish stock as required
• Oversee the movement of merchandise within the store and warehouse to ensure optimal stock management
• Interpreting and implementing planograms to establish or reorganize store displays, maximizing sales potential
• Place procurement orders with suppliers when inventory levels are low, and order packing and shipping supplies as necessary
• Communicate with suppliers to resolve any shipping issues

Zaro's Bakery, Newark, N.J.

Crew Member | 04/2024 to 09/2024

• Utilizes empathy, patience, and communication skills to properly provide clients with customer service and satisfy their needs
• Takes initiative in order to resolve any issue a customer may have or problems that may occur in the workplace so as to create a functional and productive environment
• Equips interpersonal skills to effectively communicate with both clients and coworkers alike, thus allowing for maximum productivity
• Employs mathematics and money skills by handling both cash and credit transactions as well as making sure the register’s balance is correct and the end of every shift
• Prepares a variety of food items—including hot and cold beverages as well as hot and cold sandwiches and wraps
• Maintains a clean and pleasant environment
• Stocks supply
• Observant and detail-oriented
• Motivated and constantly striving to learn more so as to better serve customers and create a high-yielding atmosphere

Prudential Center Arena, Newark, N.J.

Stagehand Technician | 01/2021 to Current

• Loaded and unloaded equipment from trucks.
• Set up and tore down stage sets, lighting, rigging, and sound equipment.
• Organized tools and supplies for use during production.
• Assisted with the installation of audio-visual systems in venues.
• Rigged lights, curtains, scenery, and other pieces for shows and events.
• Placed furniture, platforms, risers, or any necessary items required for a show and events

Popeyes Chicken, Bloomfield, N.J.

Manager | 09/2023 to 01/2024

• Developed and implemented strategies to increase customer satisfaction and loyalty
• Created monthly reports for senior management summarizing operational performance metrics
• Coached, mentored, and trained team members in order to improve their job performance
• Resolved conflicts between employees by providing guidance on company policies and procedures
• Analyzed customer feedback data to develop action plans for improving services offered
• Organized conferences and training sessions for employees and the overall workplace 
• Provided excellent customer service
• Resolved customer complaints in a timely manner

HoHoKus School of Trade and Technical Sciences, Paterson, N.J. | 01/2025 – Present

• Plumbing Apprenticeship
  • Foundation in plumbing system design, installation, maintenance, and repair
• Hands-on and academic method of learning

Lincoln Technical Institute, Union, N.J. | 02/2023 – 04/2024

• Electrical Equipment Installation and Repair Certification
  • Foundation in electrical systems, wiring, and troubleshooting
• Hands-on and academic method of learning