Victor Herrera

Seasoned operations and customer service leader with 10+ years managing compliance-driven programs. Skilled in team building, optimizing processes, and delivering high-quality service across multi-site operations. Demonstrated expertise in facilities oversight, staff training, scheduling, and strategic execution. Bilingual in Spanish and committed to creating safe, efficient, and welcoming environments.

Pacific Southwest Association of REALTORS®, Chula Vista, CA
 Employment / Member Services Supervisor — March 2021–Present

• Lead a team of supervisors overseeing performance targets, policy adherence, and service quality under federal and state guidelines.
  
   
• Developed internal operations systems, reporting mechanisms, and coaching strategies resulting in measurable performance improvements.
  
   
• Spearheaded region-wide initiatives with cross-department coordination, timely delivery, and transparent stakeholder communication.
  
   

San Diego Convention Center, San Diego, CA
 Operations Supervisor / Administrator — March 2015–March 2021

• Managed multiple team locations, conducting audits and compliance evaluations to ensure consistent service standards.
  
   
• Oversaw program KPIs, streamlined communication between field and administrative teams, supported staffing and scheduling needs.
  
   
• Delivered actionable insights to leadership through trend reporting and data analysis.
  
   

EDUCATION

B.S. in Hospitality Management
San Diego State University — 2014