VALENTINE ANUFORO

I have a solid foundation in both technical and interpersonal skills, and a proven record of delivering results across multiple industries, I believe I am well suited to contribute positively to your team.

In my current role as a Client Service Analyst at New York Life Insurance, I am responsible for ensuring data accuracy, preparing correspondence, and maintaining proper documentation in workflow applications. My ability to review forms and support documentation for completeness and accuracy, transact non-financial activity on client accounts, and answer participant inquiries has honed my organizational and multitasking skills. I consistently meet departmental and regulatory standards through effective decision-making and comprehensive case analysis.

My experience extends to customer-facing environments, where I worked as a Cashier/Customer Service Associate at Zaros Family Bakery and as an Assistant Manager/Shift Lead at Villa Vision One. In these roles, I demonstrated adaptability, handled high-pressure situations with a solution-oriented mindset, and fostered positive team dynamics to ensure exceptional customer service. As a Store Supervisor at Universal Coffee LLC, I was responsible for maintaining operational stability, resolving customer issues efficiently, and ensuring compliance with corporate and legal standards.

Prior to these positions, I excelled as a Manufacturing Associate with United Airlines, where I followed strict SOPs, operated production equipment, and drove continuous improvement on the production line. My attention to detail and commitment to safety were paramount. As a Warehouse Associate at Universal Coffee LLC, I created and revised standard operating procedures, monitored operations, and maintained accurate documentation.

My analytical abilities are complemented by my experience as a Credit/Collections Analyst and Operations Support Officer at Hewlett-Packard Nigeria Limited. There, I managed risk, analyzed payment trends, coordinated contract implementation, and provided sales support. I routinely utilized advanced Microsoft Excel functions such as pivot tables and VLOOKUP to generate insightful reports for management and clients.

My key technical proficiencies include statistical methods for analytics, Microsoft Office Suite (including OneDrive, Word, Excel, PowerPoint, Copilot, and Outlook), digital forensic tools such as Autopsy and Wireshark, Cisco Packet Tracer, and Linux command tools. Personally, I am a proactive, adaptable, and resourceful team player with strong communication skills and a can-do attitude. My ability to network and collaborate with colleagues, regardless of physical location, further supports my value as a remote or onsite team member.

I am excited about the opportunity to bring my diverse background and enthusiasm for data analytics and administrative support to your organization. Thank you for considering my application. I look forward to discussing how my skills and experience can contribute to your team’s success.

I hold an Associate in Applied Science (Honors) in Cybersecurity & Network Technology from Essex County College, and a Bachelor of Technology (Honors) in Project Management Technology from the Federal University of Technology, Owerri.