Tyler Emery

As a driven and dependable employee, I thrive in fast-paced environments and am always looking to expand my skills. My willingness to take on new challenges allows me to push past my comfort zone and excel in any task given to me. My years of experience in management have provided me with invaluable skills in leadership, communication, problem-solving, and customer service. My ability to remain calm and collected in high-pressure situations has allowed me to successfully handle difficult customer interactions. I have a proven record of successfully managing store operations with minimal supervision, providing top-notch customer service both in-person and over the phone. I am a self-motivated individual who enjoys creative problem solving and tackling challenges head-on. My reliable attendance record and flexibility in working additional hours or shifts demonstrates my dedication to achieving success for the team and the company. I am excited to bring my diverse skill set and passion for success to any organization in need of a committed team player.

Work History:

Self-employed: 06/2020 - Present

Hudson's Video Games (Store Manager): 03/2018 - 05/2020

• Managed store organization, maintenance and purchasing functions. Personally oversaw valuing and purchasing of merchandise from customers.
• Built strong rapport with returning customers. 
• Optimized store displays and appearance via strategic merchandising. 
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers. 
• Resolved customer service issues promptly. 
• Submitted orders for new inventory. 
• Completed routine store inventories. 
• Maintained customer satisfaction with quick and professional handling of product returns. 
• Completed point of sale opening and closing procedures. 
• Rotated merchandise and displays to feature new products and promotions. 
• Onboarded new employees with interviewing, training, and new hire documentation.


Total Marketing Concepts (Floor Manager/Sales Agent): 01/2016 - 03/2018

• Inbound and outbound telesales
• Managed full team schedule to maintain adequate coverage
  Regularly directed shifts of up to 35 employees across 4 different programs
• Responded to customer concerns, complaints, and questions with friendly and knowledgeable service
• Instructed team members on appropriately handling difficult and complicated sales, as well as prepping them with adequate rebuttals
• Hired, trained, and evaluated agents in sales as well as customer service
• Prepared and distributed end of shift reports for multiple programs on a daily basis
• Evaluated team and employee performance in order to develop and implement effective corrective actions
• Implemented challenging personnel and department goals to drive performance and increase team success
• Improved personal sales techniques and management experience
   

Seminole Highschool Graduate 2012