
Travis Harrold
Customer Service / Support
About Travis Harrold:
Proven Al Coordinator at Outlier, adept in transforming research into Al
capabilities and excelling in client relationship building. Spearheaded ML
projects, enhancing platform functionality, and consistently exceeded
sales targets at Celero Solutions. Skilled in technical support and fostering
key partnerships, demonstrating a unique blend of technical and
interpersonal acumen.
Experience
Al Coordinator Outlier, Memphis, TN
• Message and reinforce the vision, purpose, and strategy of the team.
• Work with engineering leaders t o transform research into Al capabilities
in our platform.
• Develop text, image and video-analysis solutions for agents to leverage
t o g r o w their b u s i n e s s .
• Serve a s a tech lead on a team of applied and data scientists.
• Collaborate with data scientists, engineers, product teams and other key
stakeholders and drive ML projects from conception to completion.
• Design, develop, validate, deploy, and manage new functionality of a
cash flow forecasting solution.
• Develop and deliver client facing sales presentations at the C-suite
Executives.
• Partner with QA team on test automation of new and existing
functionalities.
May 2017 - December 2021
Account Executive Celero Solutions, Atlanta, GA
• Provided exceptional customer service, addressing client concerns
promptly a n d effectively to ensure long-term loyalty.
• Managed multiple accounts simultaneously while maintaining
organization and prioritizing tasks efficiently.
• Qualified leads, built relationships and executed sales strategies to drive
n e w b u s i n e s s .
• Boosted client satisfaction by developing and maintaining strong
relationships through effective communication.
• Exceeded sales targets consistently by identifying new business
opportunities and creating customized solutions for clients.
• Established long-lasting relationships with key decision-makers within
client organizations, solidifying the company"s reputation as a trusted
partner in their respective industries.
Education
Bachelor Of Applied Science Computer And Information Sciences
Colorado Technical University, Colorado Springs, CO
Bachelor Of Applied Science Psychology
University of Memphis, Memphis,
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