Toyo Shog

A meticulous and process-orientated individual who has executed project, operations, and training & development management procedures to improve critical business outcomes for over seven years. Utilizes insights to increase customer & employee satisfaction and engagement while authoring workforce planning strategies.

My competencies include technical writing, Microsoft Office tools (Excel, Access, Power BI, and Visual Basic for Applications), and data management (mining, cleaning, and warehousing). Throughout my career, I have improved business procedures within the following industries: retail, education, healthcare, travel & leisure, and military & defense, which diversified my background and skill set.

As an individual who is passionate about building healthy and data-driven work environments, I easily resonate with a Geoffrey Moore quote that states, "Without big data, you are blind and deaf in the middle of a freeway."

Utilize complex information software and systems to devise effective strategies while collaborating with colleagues and senior leaders and directing projects that optimize processes in cybersecurity, technical support, report generation, data and quality management.

1. Associate of Applied Science in Cyber & Information Security - Oklahoma City Community College, May 2021
2. Bachelor of Business Administration in Marketing - University of Central Oklahoma, Dec 2017
3. Associate of Science in Management Information Systems - Oklahoma City Community College, May 2015