Tom Shepley

EDUCATION

Bristol Community College – Fall River, MA
A.S. in Computer Science, May 2016 | GPA: 3.8 / 4.0
Certifications:
- AWS Certified Solutions Architect – Associate
- AWS Certified Developer – Associate
- Credly Verified Certifications

TECHNICAL SKILLS

- Cloud Platforms: AWS (EC2, S3, VPC, RDS, Route 53, EKS, IAM, ACM, CloudWatch), Azure
-Infrastructure as Code: Terraform, CloudFormation
Containers & Automation: Docker, Kubernetes, Ansible
-CI/CD & Monitoring: GitLab CI/CD, Jenkins, AWS CodePipeline, Grafana, Sumo Logic
-Operating Systems: Red Hat Linux, Amazon Linux, Windows Server
-Scripting: Python, Bash, PowerShell, YAML
-Networking & Security: VPC, VPN, DNS, IAM, SSL/TLS, TCP/IP, Routing
-Databases: PostgreSQL, Oracle 12c, MS SQL Server
-Compliance: Familiar with FedRAMP, CJIS frameworks

• Serve as a key technical contact for law enforcement and corporate security clients, providing expert support for Kaseware’s investigative platform.

• Troubleshoot and resolve complex issues across software, networking, API integrations, and databases, escalating to engineering teams when required.

• Document resolutions, maintain knowledge base articles, and contribute to runbooks to enhance support efficiency.

• Collaborate cross-functionally with development and DevOps teams to reproduce, diagnose, and resolve product issues.

• Use AWS and Azure environments to replicate customer setups, validate fixes, and support system improvements.

• Ensure timely, accurate communication with clients and adherence to SLAs for all incidents.

Key Achievements:

  - Created Sumo Logic monitoring dashboards to identify and resolve issues proactively, increasing customer satisfaction and reducing support volume.

  - Improved average ticket resolution time by 30% through streamlined troubleshooting and better escalation procedures.

  - Authored 40+ knowledge base articles, cutting repeat support cases and accelerating new engineer onboarding.

• Deployed and maintained AWS infrastructure (EC2, S3, Route 53, ACM) ensuring scalability, security, and high availability.

• Implemented Kubernetes-based microservices, leveraging autoscaling, service discovery, and load balancing.

• Migrated SSL/TLS certificate management to AWS Certificate Manager (ACM), improving automation and compliance.

• Automated infrastructure and application deployments using Terraform, GitLab CI/CD, and Jenkins, reducing manual steps and deployment time.

• Integrated AWS CloudWatch and Grafana for observability, cutting downtime by 50%.

• Developed IAM policies and automation scripts in Python and Bash to enforce security and access best practices.

Key Achievements:

SSL/TLS Certificate Management Migration to AWS ACM – Aptitude Software

Challenge: Manual SSL/TLS renewals across Kubernetes microservices led to delays and risk exposure.

Solution: Migrated to centralized management via AWS Certificate Manager (ACM), automating renewals and improving monitoring.

Impact:
- Cut manual renewal work by 90%.
- Increased certificate security and audit compliance.
- Enhanced overall operational efficiency and uptime.

TECHNICAL SKILLS

- Cloud Platforms: AWS (EC2, S3, VPC, RDS, Route 53, EKS, IAM, ACM, CloudWatch), Azure
-Infrastructure as Code: Terraform, CloudFormation
Containers & Automation: Docker, Kubernetes, Ansible
-CI/CD & Monitoring: GitLab CI/CD, Jenkins, AWS CodePipeline, Grafana, Sumo Logic
-Operating Systems: Red Hat Linux, Amazon Linux, Windows Server
-Scripting: Python, Bash, PowerShell, YAML
-Networking & Security: VPC, VPN, DNS, IAM, SSL/TLS, TCP/IP, Routing
-Databases: PostgreSQL, Oracle 12c, MS SQL Server
-Compliance: Familiar with FedRAMP, CJIS frameworks

• Serve as a key technical contact for law enforcement and corporate security clients, providing expert support for Kaseware’s investigative platform.

• Troubleshoot and resolve complex issues across software, networking, API integrations, and databases, escalating to engineering teams when required.

• Document resolutions, maintain knowledge base articles, and contribute to runbooks to enhance support efficiency.

• Collaborate cross-functionally with development and DevOps teams to reproduce, diagnose, and resolve product issues.

• Use AWS and Azure environments to replicate customer setups, validate fixes, and support system improvements.

• Ensure timely, accurate communication with clients and adherence to SLAs for all incidents.

Key Achievements:

  - Created Sumo Logic monitoring dashboards to identify and resolve issues proactively, increasing customer satisfaction and reducing support volume.

  - Improved average ticket resolution time by 30% through streamlined troubleshooting and better escalation procedures.

  - Authored 40+ knowledge base articles, cutting repeat support cases and accelerating new engineer onboarding.

• Deployed and maintained AWS infrastructure (EC2, S3, Route 53, ACM) ensuring scalability, security, and high availability.

• Implemented Kubernetes-based microservices, leveraging autoscaling, service discovery, and load balancing.

• Migrated SSL/TLS certificate management to AWS Certificate Manager (ACM), improving automation and compliance.

• Automated infrastructure and application deployments using Terraform, GitLab CI/CD, and Jenkins, reducing manual steps and deployment time.

• Integrated AWS CloudWatch and Grafana for observability, cutting downtime by 50%.

• Developed IAM policies and automation scripts in Python and Bash to enforce security and access best practices.

Key Achievements:

SSL/TLS Certificate Management Migration to AWS ACM – Aptitude Software

Challenge: Manual SSL/TLS renewals across Kubernetes microservices led to delays and risk exposure.

Solution: Migrated to centralized management via AWS Certificate Manager (ACM), automating renewals and improving monitoring.

Impact:
- Cut manual renewal work by 90%.
- Increased certificate security and audit compliance.
- Enhanced overall operational efficiency and uptime.