Tina Whitaker

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand

Scheduling and tracking loads, inbound and outbound calling, communicating through chat and email Running report,Assisting dealers and agents with troubleshooting a variety of questions and other duties including follow up on emails and outbound calls Also responsible for responding to online chats and call back requests, transferring calls to other departments when needed In my current role I take inbound and outbound calls with the highest call volume most of the time in the department,Greet guests, answer phones,taking and delivering messages, Printing, filing, opening and closing the facility, visiting the residents, room tours, faxing, filing, tracking room meal balances,r helping members, providers, agents and prescribers with questions or concerns regarding Medicare part D for Molina Medicare Also responsible for claims processing and troubleshooting, placing overrides, providing accurate plan information I have assisted in training new hires, taking supervisor calls and other extra projects and responsibilities Most recently assisting with pulling and sending phone stats and reports, also have experience with spreadsheet layouts and multitasking, I mover departments in 2015 to MTM Pharmacy as a rep, in that position I was responsible for scheduling

High School equivalency and some college