Tina Jackson

Results-driven professional with a strong background in customer service and operational excellence.  Proven ability to enhance client relationships and streamline processes, leading to a significant increase in renters insurance uptake. Skilled in cash handlingand effective communication, ensuring a seamless experience for customers while maintaining high facility standards.

Extra Space Storage

January 2024 - May 2025 Burlingame, Ca

Skillfully guided customers through the rental process to match them with ideal storage units, boosting renters insurance uptake by 30% through clear communication of benefits.

Streamlined lease signings to ensure clarity on terms and services while providing new clients with essential details like store hours and access instructions.

Fostered ongoing improvement by encouraging feedback via online surveys, showcasing key facility features such as security cameras and flexible gate hours.

Maintained facility standards through regular cleaning tasks such as sweeping and mopping, ensuring a pristine environment.

Conducted daily lock checks and walkthroughs, promptly logging unit vacancies and preparing renovated units for new tenants, reducing turnaround time for availability.

Conducted daily outreach to tenants 5 to 36+ days overdue, successfully bringing numerous accounts current and updating auto payment information.

Initiated action processes at 16 days past due, which included mailing notices, scheduling auctions, and documenting all necessary steps, resulting in organized unit auctions and adherence to company policies.

Proactively ran errands for the facility and covered shifts at other store locations, always ensuring to enhance each site's appearance and leave it in even better shape than I found it, demonstrating my commitment as if it were my own store.

Managed all opening and closing cash register procedures, ensuring accurate reconciliation of cash in and out, and maintained precise financial records including deposit slips and receipts.

Cultivated strong relationships with vendors, resulting in improved service levels and pricing, while maintaining an organized database of 10+ vendor contacts to streamline procurement efforts.

Proactively resolved issues by exercising independent judgment, implementing corrective actions that led to a 20% decrease in error rates and improved team efficiency.

Worked with management team to react to customer service issues, customer complaints and business opportunities.

Successfully resolved customer inquiries and complaints, achieving a 20% increase in satisfaction ratings through effective communication and problem-solving techniques.Documentation and reporting

Problem-solving 
Time management abilities               Professional demeanor                            Excellent communication                           Conflict resolution                                    Employee training                                        Positive attitude                                                 Cost reduction                                          Teamwork                                                  Reliability                                                  Operations management                                  Goal setting                                                         Plan projects                                                  Vendor management                                 Engaged with team members throughout the department on a regular basis to assess needs, effectively delegating tasks that boosted   overall team productivity and morale.

Cashier/remodel temp associate

Dollar Tree                                                           May 2024 - July 2024 South San Francisco, CA

Managed a high volume of sales transactions at the cash register, ensuring accuracy and efficiency, while providing exceptional customer service.

Delivered exceptional customer service consistently, utilizing personalized communication strategies to ensure customer satisfaction, resulting in a 20% increase in repeat customers.

Efficiently organized and stocked a high volume of products from the back of the store to the sales floor, enhancing product visibility and contributing to a smoother shopping experience for customers.

Managed the complete remodel by efficiently relocating and reorganizing merchandise on shelves and gondolas, dismantling old shelving as directed, and reconstructing the store layout to enhance product visibility.

ACTIVITIES

Volunteer, Habitat for Humanity, 2009 Volunteer, Hearts for Humanity and bags of love ministry's from 207-current

Member with Kiwanis club San Mateo county Volunteer at all local events that they host such as Alzheimer's, a walk, kite festival, color run, heart run, special Olympic, coat drive, 4h and many others

Lead Cashier/Sales Associate

Lucky Supermarket                                           June 2014 - April 2015 Millbrae, CA

Led a team of 10 cashiers, fostering a customer-first environment that resulted in a 15% increase in customer satisfaction scores. Trained and mentored a team of 10 cashiers, enhancing their customer service skills and cash handling accuracy, leading to a 15% increase in customer satisfaction ratings.

Oversaw daily operations of 5 cash registers, implementing rigorous accuracy checks that reduced transaction errors by 15%. Cultivated exceptional customer satisfaction by delivering friendly and efficient service, while proactively addressing and resolving challenges to create a seamless experience.

Enhanced daily store operations by expertly managing opening and closing duties, resulting in a 15% increase in customer satisfaction ratings and a notably smoother shopping experience.

Streamlined inventory management processes and efficiently restocked shelves, leading to a 20% reduction in stock discrepancies and maintaining optimal product availability.

Sales/Cashier

Banana Republic                                               April 2010 - January 2011 San Mateo, CA

Oversaw cash wrap operations during busy hours, effectively managing over 100 transactions daily while minimizing customer wait times and enhancing service efficiency.

Provided valuable support in customer alterations, ensuring precise adjustments that enhanced satisfaction and streamlined service turnaround.Ensured the cash wrap area was consistently stocked with necessary supplies, enhancing operational efficiency and improving customer checkout experiences.

Organized the hold closet and replenished sales floor with overdue items, enhancing product availability and improving customer satisfaction.

Proposal Admin

Environmental chemical corporation          August 2009 - February 2010 Burlingame, CA

Actively collaborated with researchers to prepare and submit impactful proposals, resulting in a 20% increase in successful funding applications.

Thoroughly review and validate all proposals for accuracy and completeness, contributing to a 20% increase in approval rates from sponsors.

Coordinated the preparation, binding, and packing of over 50 project copies for timely hand delivery, ensuring adherence to strict deadlines and client satisfaction.

Facilitated collaboration among researchers, department heads, and stakeholders to swiftly tackle proposal challenges, ensuring timely submissions and enhancing project success.

Consistently delivered accurate and timely information to supervisors, enhancing decision-making processes and improving team workflow.

Diligently reviewed proposals for compliance issues, swiftly reporting findings to the team, ensuring alignment with regulations and enhancing project efficiency.

Coordinated travel arrangements for all consultants, successfully managing expenses and reducing travel costs by 15% through strategic planning and vendor negotiations.

Prioritized and executed key administrative tasks, including scheduling, filing, and data entry, resulting in a 20% increase in team efficiency and smoother operations.

Telemarketor/Datebase Manager

Tragon Research                                       December 2001 - April 2007 Redwood City, CA

Engaged with potential customers through cold calling from a targeted phone directory, successfully generating sales and donations by building rapport and effectively communicating product benefits. Managed a high volume of incoming calls from prospective customers, converting 20% of inquiries into new sales opportunities through effective communication and relationship-building.

Developed engaging scripts to communicate product features and pricing for consumer electronics, enhancing customer understanding and driving a 15% increase in sales through effective benefit presentation

High school diploma                                     Aragon High School                                            San Mateo, CA