Timothy Lauzon

Results-driven technical support and training professional with extensive experience supporting, integrating, and maintaining complex enterprise systems in high-demand environments. Proven ability to troubleshoot advanced hardware and software issues, deliver effective end-user training, and provide exceptional customer support across operational, technical, and field-based settings.

Experienced in systems integration, performance optimization, and lifecycle support for mission-critical platforms, with a strong background working as a Field Service Representative supporting large-scale command, control, and communications systems. Known for collaborating effectively with cross-functional teams, translating technical concepts into practical user guidance, and ensuring system reliability and user confidence.

Highly adaptable problem-solver with a strong customer-focused mindset and a commitment to operational excellence. Seeking opportunities in technical support, systems integration, training, or customer success roles where I can contribute to improved system performance, user experience, and organizational efficiency.

Technical support, systems integration, and training professional with extensive experience operating in mission-critical, high-tempo environments. Proven background supporting U.S. Army Mission Command systems across operational and fielded platforms, including command, control, and communications architectures. Experienced in troubleshooting complex hardware and software issues, integrating systems at the tactical and operational levels, and delivering end-user and leader training in garrison and deployed settings.

Served as a Field Service Representative, providing direct support to commanders, staff, and operators to ensure system readiness, reliability, and operational availability. Skilled in coordinating with engineers, program offices, and cross-functional teams to resolve issues, improve system performance, and maintain mission capability.

Recognized for adaptability, problem-solving under pressure, and a strong customer-focused mindset. Brings a disciplined, mission-oriented approach to technical support, systems integration, and training roles, with the ability to bridge military operations and civilian enterprise environments.

Master of Business Administration (MBA) with graduate certificates in Management Information Systems (MIS), Human Resource Management (HRM), and Quality Assurance / Risk Management (QRM). This education complements extensive military leadership and operational experience by bridging technical systems knowledge, workforce management, and risk-based decision-making with business and organizational strategy.

Applies MBA-level analytical, project management, and leadership principles to both military and civilian environments, supporting effective execution in complex, high-risk, and mission-critical operations.