Tiffany Drake

Technology Specialist seeking an evolving position. The goal is to grow by contributing knowledge, additional prospects, and partnerships. Proficiencies include Microsoft Office products, Human Resources software, and employee administration software.

Dates: April 16, 2018 - April 30, 2023

Position: Human Resources Technology Specialist

Company: Towne Benefits

•Worked remotely for a brokerage, which provided insurance options, Human Resources Information Systems, and payroll solutions to its clients

• Organized, built, and maintained online benefit websites via benefit administration software such as bswift, Employee Navigator, PlanSource, and a proprietary software

• Presented software demonstrations to prospective clients

• Trained business owners and new employees on HRIS technology to ensure their success with navigation the system

• Built file feeds and data exchanges to send HRIS and employee enrollment data to carriers

• Collaborated with business owners (external), insurance brokers, and Client Service Managers (internal employees who were assigned to the client) to service clients

• Traveled nationally for trainings, partnerships, and conferences

• SPOC or Single Point of Contact for many clients

• Understood policies and guidelines for medical, dental, vision, disability, and other benefits as it relates to enrollments

Dates: May 01, 2017 - January 31, 2018

Position: Vended Print Manager for Anthem, Inc.

Company: Kelly Services, Inc.

• Worked for Anthem, Inc. as a temporary assignment

• Worked for a print production company temporarily via this temp agency

• Processed and supervised the digital storefront orders, vended print, and specialty item products of production companies

• Generated weekly and monthly reports for the cost savings analysis

• Generated growth and declination reports

• Managed Medicare and Medicaid consumer related projects

• Facilitated company and vendor meetings

• Travelled to inspect facilities and warehouses where company items were stored

• Quality Control of manufactured items

Dates: March 04, 2013 - November 30, 2016

Position: Cashiering Department Team Lead (Accounts Receivable Department), Loan Counselor I, Loan Counselor II, & Loan Counselor III

Company: LoanCare, a ServiceLink Company

• Worked for a mortgage servicing company

•Team Lead in Accounts Receivable

•Collected on past due mortgage accounts

•Solicited loss mitigation and foreclosure alternatives

•Set up repayment plans

• Spearheaded department and team meetings and projects

• Implemented, trained, and mentored teammates

• Processed payments, payoffs, and reversals

• Drove and supervised the production of teammates

• Educated borrowers on home saving options such as loss mitigation and repayment plans

• Collaborated Bankruptcy, Default, Escrow, Foreclosure, and Loss Mitigation departments for business, client, and consumer solutions

• Knowledge of the fluctuating guidelines of Fannie Mae (FNMA), the Federal Housing Administration (FHA), Freddie Mac (FHLMC), Ginnie Mae (GNMA), Rural Development (RD), Veteran Affairs (VA), CFPB, and mortgage servicing

September 03, 2002 - June 18, 2006

Advanced Studies High School Diploma

Landstown High School