Tiara Whitehead-Leaks

Criminal Justice Professional currently holding an associate's degree in criminal justice and 7 classes away from graduating with my bachelor's degree in criminal justice and human resources. I am passionate about helping people and seeking a career where I can assist people and grow within the company. 

PROFESSIONAL SUMMARY

Detail-oriented and results-driven administrative professional with over 15 years of experience managing office operations, executive support, communications, and compliance documentation. Proven track record of enhancing organizational efficiency through strong multitasking, problem-solving, and client service skills in both educational, corporate, and secure environments. Proficient in database management, calendar coordination, regulatory recordkeeping, and staff supervision. Recognized for a positive, professional demeanor and ability to maintain confidentiality in high-stakes, fast-paced settings.

CORE SKILLS

• Office & Administrative Management
• Executive & Legal Support
• Calendar & Schedule Coordination
• Document Creation & Compliance Filing
• Public Interaction & Front Desk Operations
• Records & Data Management (Synergy, R3M, Lenel, Secure Manage)
• Team Leadership & Staff Training
• Security Oversight & Access Control
• Customer Service Excellence
• Microsoft Office Suite | Google Workspace | SAFE | TEAMS
• C-Suite Experience
• Monitoring CCTV cameras
• Payroll Experience
• HR Experience
• Case Management Experience
• Win Team Experience

PROFESSIONAL EXPERIENCE

Howard County Public School System – Columbia, MD

Teachers' Secretary
October 2024 – Present

• Manage front office communications, greeting guests, answering calls, and facilitating daily administrative tasks.
• Maintain scheduling tools and Synergy student information system to assign lockers and document attendance records.
• Create certificates and communications for student recognition programs.
• Handle logistics for detention sessions, student obligation letters, and early dismissals.
• Provide high-level administrative support to principals and vice principals, including student lookups, announcements, and conference room prep.
• Maintain office equipment (printers, copiers), track supply inventory, and place staff orders as needed.
• Act as liaison between students, staff, and administrative departments, offering consistent and professional service.
• Support backup functions for attendance, mail distribution, and student parking permits.
• Draft memos, internal communications, and reports to support school-wide operations.

Volunteers of America Chesapeake & Carolinas – Baltimore, MD

Executive Administrative Assistant to Senior Program Manager and Vice President of the Company
July 2023 – October 2024

• Released federal residents via R3M system, ensuring all federal documentation and electronic monitoring devices were accounted for per FBOP standards.
• Monitored and updated Secure Manage system with resident activity including releases, escapes, hospital furloughs, and daily pass approvals.
• Organized and recorded meeting minutes, staff agendas, and compliance logs in line with federal oversight.
• Served as primary point of contact for internal communications, managed daily email and call traffic to the facility.
• Created onboarding packets for new hires and maintained personnel files with required training, tests, and documentation.
• Logged resident medications and visitor activity, ensuring all data was accurately tracked and securely stored.
• Provided weekend coverage for security shift shortages, ensuring seamless facility operation.
• Assisted with Case Management loads for residents onsite making sure that all files were completed and filed also being hands on with the residents to assist.
• Assisting Residents in finding housing, assisting with the resources to get public assistance ( SNAPS and Health care) Assisting Residents with transportation to and from appointments, Assisting residents with employment and education guidance.

Allied Universal Security – McLean, VA

Dock Master Account Manager
November 2019 – March 2023

• Managed campus dock operations across three major locations, coordinating all deliveries, visitor check-ins, and contractor access.
• Used SAFE system to track entries and created comprehensive daily Excel reports for client transparency.
• Coordinated scheduling and payroll for the Dock Master team; held weekly meetings with clients to align logistical needs.
• Ordered seasonal uniforms and supplies, maintaining client branding standards.
• Oversaw safety compliance, staff training, and visitor protocols to maintain security integrity on campus.
• De-escalated conflicts, responded to inquiries, and ensured timely issue resolution with vendors and personnel.
• Utilizing WinTeam to conduct schedules and payroll for Officers weekly

Allied Universal Security – McLean, VA

Administrative Supervisor
March 2019 – November 2019

• Led administrative operations including document creation, employee management, facilities coordination, and compliance monitoring.
• Conducted hiring, performance reviews, and weekly payroll for 120 employees.
• Maintained all office systems including filing, reporting, and communications.
• Coordinated office-wide meetings, events, and interdepartmental projects.
• Partnered with executive leadership and CEOs for weekly meetings to align departmental performance with company objectives.
• Supported customer satisfaction efforts through regular communication and rapid issue resolution.

Allied Universal Security – McLean, VA

Badging Office Associate
October 2018 – March 2019

• Created, deactivated, and modified employee and contractor access badges using Lenel system.
• Processed digital fingerprinting for FBI background verification and employment clearances.
• Monitored badge activity and security logs to ensure facility compliance and secure access.
• trained new staff and enforced best practices in physical security procedures.
• Maintained inventory of badge supplies and oversaw daily FedEx badge shipments to multiple sites.
• Collaborated with law enforcement for risk mitigation and internal investigations.

EDUCATION

Bachelor of Science – Criminal Justice & Human Administration

University of Phoenix – Columbia, MD
Expected Completion: October 2021- November 2026 | GPA: 3.05
Unofficial and Official Transcripts Available

Associate of Arts – Criminal Justice

University of Phoenix – Columbia, MD
Graduated October 2021 | GPA: 3.0

Degree and Transcripts available

High School Diploma

Oakland Mills High School – Columbia, MD
Graduated May 2002