Theodis Harden

I am a motivated professional with a strong academic foundation in cybersecurity and proven excellence in customer service. Currently pursuing my Bachelor’s in Cybersecurity at Colorado Technical University (4.0 GPA, President’s List), I bring both technical curiosity and practical communication skills to every role. My experience at Allstate — where I earned multiple performance awards and contributed to the Root Cause Problem Solving Committee — demonstrates my ability to resolve complex issues with clarity and empathy.

I am seeking an overnight chat support role where I can leverage my skills in problem‑solving, written communication, and adaptability to provide exceptional customer experiences. With evening and overnight availability, I am eager to support clients online.

Allstate Insurance Company – Various Roles (2016–2024)

Served as a licensed Property & Casualty Insurance professional, providing customer support and claims resolution.

Member of the Root Cause Problem Solving Committee (2019–2024), analyzing complex issues and implementing workflow improvements.

Recognized with multiple awards for excellence, including:

Best of the Best Employee (Q1 2020)

Distinguished Performance Award (2016)

Consistently delivered high‑quality service, balancing technical accuracy with empathetic communication.

Colorado Technical University – Bachelor of Science in Cybersecurity (In Progress)

Currently completing coursework with 50% finished toward degree.

Anticipated graduation: February 2027.

Maintaining a 4.0 GPA with recognition on the President’s List (2023–2024).

Focused on achieving cybersecurity proficiency within the next 6–8 months through hands‑on learning and practical application.