Thanh Le

My passion in my career is helping the community. I been in healthcare for 6 years and working with customer service for over 8 years. I am bilingual in Vietnamese and English. 

SUMMARY

Experience medical customer service professional seeking for a job opportunity to work in a hospital facility.  Able to handle fast-paced environment, excellent listening skills, oral and written communications.

QUALIFICATIONS

• Ability to multitask, self-starter with strong work ethic and eagerness to learn

• Knowledge of different types of insurance such as Medi-Cal, Medicare, PPO, HMO, EPO, POS and Worker Compensation

• Excellent written and verbal communications skills in English and Vietnamese

• Detail and task oriented, highly self -motivated and energetic with a drive for customer satisfaction.

• Highly efficient communicator, ability to interact with patients and visitor of all age group.

• Medical Terminology

EXPERIENCE

Fountain Valley Regional Hospital- Fountain Valley, CA (February 2020- Current)

• Greeting customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).

• Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.

• Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.

Wellness Coordinator- Costa Mesa, CA (May 2015-July 2018)

• Maintained quality service by establishing and enforcing organization standards.

• Maintained member’s care database by entering new information as it becomes available; verifying finding and reports; backing up data

• Oriented and educated member’s and their families by meeting them; explained the role of the Wellness coordinator; initiated the care plan; provided educational information in conjunction with direct care providers related to treatments, procedures, medications and continuing care requirements.

EDUCATION

High School Diploma

REFERENCE

Available Upon Request

High School Education ( Diploma) education