TERRY ARCHIBALD

I am a Clerical Professional with a remarkable track record of efficient problem-solving and exceptional communication skills. I am on the lookout for a Remote Customer Service Representative role where I can bring my adeptness in interpersonal communication and customer issue resolution to the forefront. With three years of hands-on experience, I have finely tuned my customer service expertise and am poised to make a significant impact on your team. I excel in managing diverse customer inquiries, adeptly resolving complaints, and ensuring unparalleled customer satisfaction through seamless communication channels. Let my dynamic approach and proven abilities elevate your customer service experience!

I have a diverse background in customer service, operations management, and leasing, with significant experience in roles that require strong interpersonal skills and attention to detail. In my recent roles, I've served as a Case Investigator/Contact Tracer, Customer Service Representative, and Leasing Manager, where I've been responsible for critical tasks such as COVID-19 contact tracing, customer support, and leasing management. As a Case Investigator, I managed COVID-19 cases, provided support to affected individuals, and ensured accurate data collection and reporting. In customer service roles, I handled inquiries, resolved issues promptly, and identified opportunities for cross-selling insurance products. In leasing management, I developed leasing strategies, maintained high occupancy rates, and led successful marketing campaigns targeting student demographics. Throughout my career, I've honed my communication skills, organizational abilities, and problem-solving capabilities. I've consistently contributed to team success by delivering exceptional customer service, implementing effective operational strategies, and fostering positive tenant relationships. "I'm excited to leverage my diverse background and skills in a Remote Customer Service Representative role, where I can effectively utilize my interpersonal communication expertise and customer-centric approach to drive satisfaction and resolution.

I bring a solid foundation in healthcare and customer service, supported by formal education and practical experience. While attending Hammond High School in Columbia, MD, I pursued a Medical Assistant program at Howard County School of Technology, which provided me with valuable hands-on experience in healthcare settings.

To further my career, I completed a Healthcare Management program at Ashworth College in Norcross, GA, enhancing my knowledge and skills in healthcare administration.

Recently, I engaged in a Customer Relationship Advocate Job Simulation with Fidelity Investments (Forage), where I actively participated in customer service scenarios. This experience allowed me to effectively manage customer calls using attentive listening skills, demonstrating my commitment to delivering excellent service.

I am now eager to leverage my educational background and practical experience in a professional role, applying my healthcare expertise and customer service acumen to contribute effectively to your team.