tennie marie brown

My objective is to obtain a challenging position in a dynamic environment where I can utilize my customer service and marketing skills to help organizations achieve their goals. With a passion for creativity and a focus on customer satisfaction, I am committed to delivering exceptional service and building lasting client relationships. My collaborative work style, attention to detail, and organizational skills make me a valuable asset to any organization.

SewingMachinesPlus.com ● Customer Service ● (Escondido, CA)
➔ Resolved customer complaints and provided solutions to fit their needs.
➔ Managed high call and email volumes daily, keeping organized and professional.
➔ Awarded Customer Service Employee of the Year Award in 2021.
 

ExecutiveMarketingServices,LLC● DirectorofOperations●(Encinitas,CA)
➔ Created & implemented policies to streamline operations for tech/marketing startup.
➔ Boosted brand’s profile using SEO-driven content marketing + influencer outreach.
➔ Executed many promo events incl. the brand’s Oscars and Comic Con parties
 

BlissLingerie.net ● Customer Service / SEO Marketing ● (Carlsbad, CA)
➔ Conducted all Order Processing and Customer Service operations for e-commerce site
➔ Authored compelling press releases and SEO optimized blog content.
➔ Assisted the CEO Svetlana Reile in the day-to-day operations of a busy lingerie site.

truth Campaign ● Guerilla Marketing Team ● (Nationwide Tour, USA)
➔ Selected from 5,000 applicants for youth advocacy marketing tour.
➔ Effectively spoke with members of Congress in DC to lobby for tobacco prevention.
➔ Planned and executed daily “guerilla marketing” activations across the US.

Clear Channel Communications ● Promotions Intern ● (San Diego, CA)
➔ Assisted in production of Sunday local radio show Resurrection Sunday.
➔ Learned Adobe Audition to edit sound clips for Online Distribution via upload.
➔ Enthusiastically promoted Channel 93.3 and 91X at concerts and street fair events.

 

California State University Los Angeles — Communications (Public Relations)
Completed 4 years ending in 2015

Ramona High School — Diploma with Honors 2002