Tawanna Joseph

I am a customer-focused operations professional with experience in direct-to-consumer sales and service at Electrolux. I specialize in problem-solving, shipment coordination, and creating seamless customer experiences while supporting operational efficiency. Currently pursuing my degree at East Carolina University, I am expanding my expertise in supply chain and logistics to grow into a broader operations leadership role. I am passionate about continuous improvement, clear communication, and delivering solutions that drive both customer satisfaction and business results.

Experienced operations and customer service professional with a background in direct-to-consumer sales and support at Electrolux. Skilled in order management, shipment coordination, issue resolution, and cross-functional communication to ensure seamless customer experiences. Proven ability to act quickly in time-sensitive situations, prevent delivery errors, and reduce unnecessary costs through proactive problem-solving. Currently expanding expertise in supply chain and logistics through continued education at East Carolina University, with a focus on advancing into broader operations and coordination roles.

Operations & Last-Mile Coordination Professional
Electrolux
2021 – Present
Lead direct-to-consumer order operations, coordinating fulfillment, shipment resolution, and delivery exception management in fast-paced, time-sensitive environments. Serve as a key liaison between customers, warehouses, and delivery teams to protect service levels, prevent costly returns, and ensure on-time performance. Known for decisive problem-solving, clear communication, and driving operational accountability across cross-functional partners.
Bachelor of Science (In Progress)
East Carolina University
Fall 2026 – 2027 (Expected Graduation)
Strengthening expertise in operations strategy, supply chain systems, and organizational leadership to support advancement into logistics coordination and supervisory roles.