TaShambra Williams

I am an inspiring IT professional. I recently obtained my Google IT support certificate through Merit America and I have a Bachelor's in Computer Science. IT skills I developed are troubleshooting, networking, operating systems, systems administration, and IT Security. I have over 5 years of customer service in the food and retail industries mainly working at Amazon. Learning programming languages in college and being responsible for fulfilling customers' orders in a timely fashion taught me a lot about optimization. I like to search for ways to improve any system contributing to everyday life. Because of this, I am pursuing a career in IT hoping to blend my customer service skills, computer science knowledge, and critical thinking skills into the world of technology.

Amazon
Shopper
Washington, D.C.

August 2019 — May 2022
   ● Utilized Amazon’s mobile application to scan and locate items quickly for fast delivery; orders received ranged from 30 to 100 items per order
● Documented and recorded inventory through Amazon’s mobile application to guarantee stock availability in fulfilling orders
● Packed items properly and safely for delivery to reduce return and replacement costs for Amazon
● Averaged a performance consistently exceeding targeted metrics of picking 60 items per hour
● Trained new hires of 5-10 people during each hiring cycle to guarantee high performance

Atlantic Services Group 

Valet

Washington, DC 

 September 2017—January 2018
● Greeted up to 100 guests per day upon arrival in a courteous and respectful manner
● Independently learned the infotainment system in each vehicle in order to operate car properly
● Performed damage inspections when receiving customer vehicles; documented findings for the next valet
● Accurately recorded vehicle data to increase car retrieval efficiency and decrease customer wait time

Merit America
Google IT Support Professional Certificate
● IT skills developed: troubleshooting, customer service, networking, operating systems, systems administration, security (aligns with updated CompTIA A+ certification objectives)
● Completed hands-on technical coursework covering Microsoft 365, Excel, Windows 10, ServiceNow ticketing system, fundamental cloud concepts, PC maintenance and performance

Howard University
Bachelors in Computer Science 

Relevant Coursework:
 ● Data Science
● Systems Management
● Mobile App Development
● Software Engineering
● Fundamentals of Algorithms
● Theory of Computation
● Artificial Intelligence
● Operating Systems
● Intro to Machine Learning
● A+