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Forney
Tankem Williams

Tankem Williams

Atlassian Solution Architect

Technology / Internet

Forney, Kaufman

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Services offered

🔹 Basic Package – Essential Atlassian Setup & Support (For Small Businesses & Startups)

💰 Price Range: $75/hr or fixed project fee
⏳ Duration: 2-4 weeks

✅ Jira & Confluence Setup (Standard configurations)
✅ Basic Workflow & Issue Type Customization
✅ User & Permission Management
✅ Jira & Confluence Best Practices Guidance
✅ Basic Reporting & Dashboard Setup
✅ 1 Training Session (Admin or End-Users)
✅ 1 Month of Post-Implementation Support

👉 Best for: Small teams new to Jira or Confluence, looking for a quick setup and guidance.

🔹 Advanced Package – Customization & Optimization (For Mid-Sized Businesses & Growing Teams)

💰 Price Range: $8,000 - $18,000
⏳ Duration: 6-8 weeks

✅ Everything in the Basic Package, PLUS:
✅ Advanced Jira Workflow Automation (ScriptRunner, Automation for Jira)
✅ Custom Issue Types, Fields, and Permissions
✅ Integration with Slack, Teams, or other collaboration tools
✅ Jira Service Management (JSM) Configuration (ITSM setup, SLA rules, etc.)
✅ Advanced Reporting & Dashboards (eazyBI, Power BI)
✅ Jira Performance & Security Audit
✅ 2 Training Sessions (Admin + End-Users)
✅ 2 Months of Post-Implementation Support

👉 Best for: Companies scaling their Jira usage, optimizing ITSM processes, or requiring automation & integration.

🔹 Enterprise Package – Migrations, Governance & Full-Scale Optimization (For Large Enterprises & Regulated Industries)

💰 Price Range: Custom Pricing (Starts at $35000)
⏳ Duration: 3-6 months

✅ Everything in the Advanced Package, PLUS:
✅ Jira Cloud Migration & Consolidation (Server/Data Center to Cloud, Cloud-to-Cloud)
✅ Jira Governance Framework Development (Role-based access control, compliance)
✅ ITSM & Asset Management Setup (JSM + Assets/Insight)
✅ Integration with ServiceNow, Salesforce, Azure AD, etc.
✅ Custom API & Scripting Solutions (Groovy, Python, REST APIs)
✅ Atlassian Compliance & Security Review (HIPAA, SOC 2, GDPR)
✅ Custom Documentation & SOPs for IT Teams
✅ 4 Training Sessions (Admins, Support, and End-Users)
✅ 3-6 Months of Post-Implementation Support

👉 Best for: Large enterprises, ITSM teams, or organizations undergoing major digital transformation or compliance-driven migration.

🔹 Managed Services Package – Ongoing Administration & Support (For Businesses Needing Long-Term Atlassian Management)

💰 Price Range: Monthly Retainer (Starting at $900/month)
⏳ Duration: Ongoing

✅ Regular Jira & Confluence Administration
✅ User Management & Role-Based Access Control
✅ Performance Monitoring & Health Checks
✅ Troubleshooting & Bug Fixes
✅ Automation & Integration Maintenance
✅ Quarterly Security & Compliance Reviews
✅ Dedicated Support SLA for Issue Resolution

👉 Best for: Companies that want an Atlassian expert to manage their ecosystem without hiring a full-time admin.

Add-On Services (Can be purchased separately or included in a package)

🔹 Atlassian License Management & Cost Optimization
🔹 Custom Jira Reports & Dashboards for Leadership
🔹 Dedicated Atlassian Support & Consultation (Hourly or Monthly)

Jira migrations
Jira administration
Cloud migrations
Itsm implementations
Jira service management
Atlassian solutions architect
Approximate rate: USD$ 75 per hour

Experience

I am an Atlassian Solutions Architect with over 10 years of experience in IT, specializing in Jira administration, cloud migrations, and ITSM implementations. I have a strong background in deploying, configuring, and optimizing Jira and Confluence in both Linux and cloud environments. My expertise includes leading Jira migrations from on-premise data centers to the cloud, integrating third-party tools, and automating workflows using Groovy scripting (ScriptRunner), API integrations, and advanced automation rules.

I have successfully implemented and customized Jira Service Management (JSM), migrating organizations from tools like ServiceNow and Zendesk to JSM while ensuring seamless ITSM processes. Additionally, I have experience in governance, compliance, and security best practices, particularly in regulated industries.

Beyond technical expertise, I excel in stakeholder communication, solution strategy, and pre-sales discussions, working closely with cross-functional teams, leadership, and offshore teams to align Atlassian solutions with business needs. My deep knowledge of Jira performance optimization, troubleshooting, and infrastructure management makes me a valuable asset in any enterprise environment.

Education

Master's Degree Texas A&M University

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