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Tammy Dunn

Tammy Dunn

Customer Service Representative

Customer Service / Support

Clarksville, Montgomery

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About Tammy Dunn:

     With over 20 years of experience in customer service, I have developed a deep understanding and passion for providing exceptional support and building strong customer relationships. My career has spanned various roles, including management positions, call center operations, banking services, and scheduling coordination. Throughout my journey, I have honed my skills in problem-solving, communication, and team leadership.

In my previous roles, I have successfully managed customer service teams, streamlined call center processes, and ensured seamless scheduling operations. My background in banking has equipped me with a keen eye for detail and a commitment to maintaining high standards of accuracy and efficiency.

I thrive in dynamic environments and am dedicated to continuously improving customer experiences. My ability to adapt, combined with my extensive experience, allows me to excel in challenging situations and deliver results. I am excited to connect with like-minded professionals and explore new opportunities to contribute my expertise.

 

Experience

Owner, Tammy's Quality Painting

 Clarksville, TN

 2005 – 2024

 

Cultivated and managed a successful small business, prioritizing exceptional customer service and satisfaction. Responsibilities included: client communication (handling inquiries, scheduling estimates, and ensuring project satisfaction), bidding and contract negotiation, project management (scheduling, material procurement, and employee oversight), and all aspects of business administration (payroll, hiring, etc.). Consistently ensured 100% client satisfaction through proactive communication and meticulous attention to detail.

 

Inbound Sales Representative, Dell Inc.

Nashville, TN

2000 - 2005

Consistently achieved a 66% closing rate (2 out of 3) on inbound sales calls, providing exceptional customer experiences while effectively upselling products based on customer needs. Received intensive training in customer service and computer components, enabling me to confidently address customer inquiries and recommend appropriate solutions.

Education

Regent University

Psychology Major

Currently Enrolled

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