Tammi Larsen

I have been involved with customer service my entire working time.

I love to be able to communicate findings that someone else might have missed.

I have dealt with quality control, accounting, 1:1 interaction with both customers and fellow employees.

Reviewed vendor invoices for appropriate documentation and validity prior to payment.  Maintained good working relationships with vendors, customers, and other staff.  Processed around 2000 invoices monthly with efficiency and accuracy resulting in about 85% drop in discrepancies.  Matched purchase orders to invoices to confirm accuracy in accounting.  Supported management by processing invoices and documents with consistent on-time delivery.  Offered constructive feedback to other Customer Service Representatives to help reach their goals.  Encouraged clients to find creative solutions to finding and resolving problems which helped motivate them.  Utilized various coaching models and techniques to maintain and maximize client success.  Exhibited high energy and professionalism when dealing with clients and other staff.  Educated non-tenured Customer Service Representatives about billing, payment processing, policies and procedures.

Processed around 2000 invoices monthly with efficiency and accuracy resulting in about 85% drop in discrepancies.

Utilized various coaching models and techniques to maintain and maximize client success.

Educated non-tenured Customer Service Representatives about billing, payment processing, policies and procedures.