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Tameka Macon

Tameka Macon

Office Manager/ Administrator

Healthcare

Atlanta, Fulton

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About Tameka Macon:

I am a highly competent Administrator/Office Manager. I would bring a proactive, energetic, and deadline-driven attitude to my role.

 

In my current position, I maintain an exceedingly functional office environment while ensuring optimal productivity of administrative skills. I have strong problem solving and work well independently and with little oversight. I respond to requests from colleagues, staff and executives in a timely manner and am adept at prioritizing multiple ongoing projects.

 

Additionally, I am proficient at:

 

  • Improving office efficiency through process changes.
  • Maximizing productivity by aligning staff duties more effectively.
  • Assisting diverse department and staff with completing projects and resolving issues.
  • Taking on increasing responsibility to ensure optimal workflow.

 

I am a self-starter and excel in medical records, documentation and front/back-office experience. I am also deeply familiar with several industry software systems and adapt quickly to new programs.

Experience

Business Office Manager/Alternate Administrator/ Intake Coordinator

Faith Medical Home Health   July 2024 to Present

  • Worked under the Administrator/DON
  • Onboarding and Offboarding
  • Recruiting
  • Maintains all staff and contract personnel files
  • Send deficiency notices to personnel
  • Assist with the payroll procedures
  • Assist Director of Nursing with daily, weekly, monthly and annual reports
  • Ordering medical and office supplies
  • Maintain the storage room and maintain inventory
  • Coordinate staff and management meetings, as well as employee celebrations
  • Comply with applicable laws and regulations
  • Employing qualified personnel and ensuring adequate staff education and evaluations
  • Skilled nursing/Unskilled referrals
  • Weekly productivity report
  • Tracking of incoming referrals and denials
  • Process all clients with the necessary ICD codes, service authorization/reauthorizations.
  • Complete intake forms and appropriately route them for admission approval
  • Create medical records
  • Audit medical records
  • Audit personnel files
  • Maintain DON calendar 

 

Office Manager/ TMS Administrator Support/ Equipment Support

Department of Veterans Affairs-EHRM-IO   Nov 2021 to Feb 2024

  • Worked under the Administrator 
  • Ensure staff are appropriately aligned to the OEHRM IO domain.
  • Provide support and follow up on the TMS actions and tasks.
  • Escorting new VA team members to appropriate manager/team lead when necessary. 
  • Coordinates and completes duties in the OEHRM IO spaces, helping to ensure the office operates efficiently and smoothly, including but not limited to; managing all office supplies and water orders, scheduling regular maintenance on all OEHRM IO equipment, assigning office lockers, and assisting the Administrative Officer with other tasks as needed.
  • Assist staff with recertification of government issue equipment.
  • Track equipment, installation and uninstall equipment such as monitors, modems, and printers.
  • Demonstrated strong organizational skills, able to prioritize tasks and manage multiple assignments
  • Reassign and unassign printers, cellphones and monitors in Maximo
  • Skilled in providing support to Maximo clients and operations while ensuring efficient communication and coordination of resources.
  • Led and coordinated supports user communication and training, trouble-shoots issues, and track and report completion of assigned training activities across OEHRM IO.

Business Office Manager 

Amedisys Home Health Care Nov 2018 to Nov 2021 

  • Worked under the Director of Nursing and RN Supervisor
  • Direct and monitor the daily operations, including but not limited to, patient services and operations support, business services and financial management, schedule preparation, attendance/timekeeping, and personnel/payroll
  • Accurate and timely billing processes by reviewing patient charts for compliance/accuracy with all billing requirements before billing
  • Ensure quality and accuracy of medical records
  • Supervise and train assigned staff; evaluate and document performance of staff; recommend disciplinary action when necessary
  • Ensure patient medical records, clinic logs and other documentation thorough and properly maintained
  • Ensure front office team accurately maintains patient schedule and insurance information
  • Promote excellent customer service, problem solving and timely follow up to patients, providers, and other teammates
  • Manage general administration support for providers
  • Assists the Director of Operations in maintaining required information for audits and licensure reviews including keeping policy and procedure books and personnel records up to date
  • Accountable for ensuring compliance with all new and current employee documentation required by Human Resources and regulatory agencies
  • Ensure appropriate orientation is provided for all new staff
  • Processes Accounts Payables according to care center policies
  • Monitors, controls, and order office and medical supplies
  • Prepare/conducts inventory control
  • Maintain mobile device supply and equipment
  • In the absence of the intake coordinator, responsible for the referral and intake process within the care center
  • Performs other duties as assigned

Sr. Administrative Coordinator 

Inova Fairfax Medical Campus Oct 2015 to Nov 2018 

  • Worked under the Director of Patient Relations
  • Answer all incoming calls, pager and orchad alerts
  • Assist with daily complaints (walk-in, e-mails and/or mail)
  • Gather necessary information from Nursing, Clinical Director, and Administration to assign caseloads to patient representatives and Director of patient relations
  • Prepares, edits, and proofreads letters, memoranda, documents, and presentations
  • Maintain Written Grievance, Verbal Grievance and Case tracker spreadsheet
  • Process reimbursements through Aquila
  • Submit daily invoices to accounts payable
  • Hospital Notary (VA Notary)
  • Assist with other special projects assigned by director of patient relations

Health Information Specialist (ROI) Site Supervisor-Contractor 

Star Med LLC,  Dec 2013 to Oct 2015 

  • Greet Walk-in requesting ROI information and properly record and complete request according to company procedure
  • Answer and respond to phone calls, voice mails, emails, and fax requests
  • Perform quality assurance review to make sure that all reproduced records are completed correctly by request
  • Report request processes, record request, scan, and upload, print and send medical records via fax, mail or e-mail
  • Bi-weekly manager meetings
  • Obtain approvals for mental health and child protection record release
  • Obtain death charts from pathology and scan to designee

Health Information Specialist 

Holy Cross Hospital Jan 2011 to Dec 2013 

  • Retrieved patient medical records for physicians, technicians, or other medical personnel
  • Protected the security of medical records to ensure that confidentiality was maintained
  • Released information to people or agencies according to regulations
  • Reviewed records for completeness, accuracy, and compliance with regulations
  • Planned, developed, maintained, or operated a variety of health records indexes or storage and retrieval systems to collect, classify, store, or analyze information, process patient admission or discharge documents
  • Compiled and maintained patient medical records to document condition, treatment and to provide data for research or cost control and care improvement efforts
  • Entered data such as demographic characteristics into computer to identify, compile and abstract using standard classification systems.

Administrative Coordinator 

HSC Home Care, LLC Sept 2008 to Dec 2010 

  • Provided administrative support to the HSC Home Care department
  • Provided excellent customer service, document management and electronic communication
  • Coordinated clinical tracking of documents related to Plan of Cares
  • Performed monthly audits to ensure compliance and revised outgoing policies and procedures
  • Set-up teleconferences, documented readiness for survey for DOH, CHAP and DHMH
  • Prepared correspondence for the Vice President and aiding in document preparation and editing for monthly and quarterly meetings
  • Prepared pre-assessment documents and invoices, querying all active client's insurance statuses through EVS on the 1st and the 2nd day of every month for Maryland clients
  • Checked mail twice a day and distributed all outgoing mail
  • Scanned authorization to email and attach documents in a task to Health Data Analyst and tracked plan of care documents
  • Sent verbal orders and plan of care to Primary Care Physicians, insurance companies and case managers
  • Followed-up on all plan of care documents that were not signed within 7 days by contacting PCP's office and re-submitted via fax
  • Filed necessary orientation, annual training, and in-service forms in employee records after proper signatures were obtained
  • Performed monthly audits to ensure credentials and competencies were maintained

Education

Master of Health Care Administration

Purdue Global University 

Present- April 2026 

West Lafeyette, IN 

 

Bachelor of Arts: Health Administration 

University of Arizona

 Jan 2019- Jun 2022 

Tucson, AZ 

Associate of Arts: Health Administration 

University of Phoenix

 June 2009- Jan 2012

Greenbelt, MD 

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