Sydney Harris

Credit and collections

Risk management

Negotiation /Customer Service

Microsoft Office/Excel/Power Point

CarMax Auto Finance | Kennesaw, GA

Early Stage Collections Agent

07/2019 - 06/2021

Notified customers of delinquent accounts with attempt to collect outstanding amounts.

Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for various programs.

Processed payments over phone and set up recurring drafts.

Prepared packages containing all pertinent documentation for collections accounts.

Negotiated rates with customers and entered payments into accounting system.

Reviewed accounts to determine payment plan compliance.

Arranged for debt repayment and established repayment schedule based on customer finances..

CarMax Centralized Store Support Center | Kennesaw, GA

Online Sales Consultant

03/2018 - 07/2019

Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.

Resolved customer concerns and answered questions quickly to maximize satisfaction.

Reviewed all financial documentation considered for pending sale along with management.

Used company software/ spreadsheets to track inventory, analyze trends and make forward-thinking business plans.

Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.

Organized internet leads geographically, chronologically or by product line to optimize distribution to sales staff.

Sold and shipped average of 310,000 dollars in merchandise per week. Up sell vehicle warranties/add-ons to enhance customer experience

Grocery Team Member | Kennesaw, GA

Whole Foods Market

11/2018 - 03/2019

Strengthened product branding initiatives by utilizing communication campaigns, promotional materials, market intelligence information and databases to maximize sales.

Identified customer needs, implemented excellent customer support and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and customer needs.

Worked with Managers and Grocers to order/maintain back-stock focused on successful promotion of various products.

Sunglass Hut at Macy's | Kennesaw, GA

Sales Consultant

10/2016 - 11/2018

Priced out products for customers and drew up sales paperwork.

Demonstrated products at customer locations, answering questions and redirecting objections to close deals.

Listened to customers to understand needs and refer to optimal services.

Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients. Leveraged reporting tools in order to track individual results as well as identify areas of opportunity.

Worked with fellow sales team members to achieve group targets. Achieved/ exceeded individual sales goal that help to reach team goal

Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.

Recommended, planned and implemented promotional strategies to increase market share.