Susanna Duong

💼 Product Manager | Driving impactful solutions through data, empathy, and innovation

I specialize in creating seamless user experiences and delivering value through thoughtful product strategy. With a track record of leading initiatives from ideation to execution, I thrive at the intersection of business goals, customer needs, and cross-functional collaboration.

Passionate about solving complex challenges, I enjoy crafting solutions that not only meet objectives but also exceed expectations. Whether it's optimizing workflows, enhancing customer journeys, or launching new features, I'm committed to making an impact.

Let's connect to share insights or collaborate on meaningful projects!

Bulletin Wholesale Marketplace
Product Manager
Jun 2023 – Present 

• Led end-to-end development and execution of key EPICs, including “Buy on Bulletin” and “Bulletin Board for Brands”, which resulted in increased seller and buyer engagement
• Collaborated cross-functionally with design, engineering, and marketing teams to deliver on features that align with key business goals and user needs
• Notable Product Launches:
  • Bulletin <> Shopify Integration - Helped drive adoption of the Bulletin platform by tradeshow exhibitors up to 45%
  • NY NOW Tradeshow Integration - Optimized operational efficiency and streamlined vendor onboarding for 800+ brands

Armoire.Style (Subscription-based Clothing Rental)
Product Manager
Jun 2022 – Jun 2023

• Facilitated planning and execution of quarterly and yearly product roadmap for desktop webpage and mobile app features, including user research/interviews, defining north star vision and MVP requirements, success criteria and go-to-market strategy
• Managed intake process of requests from 10+ stakeholders and prioritized appropriately against existing product roadmap, assessing impact of request and engineering effort required
• Notable Product Launches:
  • A/B tests experiments to recommendation algorithm that reduced immediate churn rate by 5%
  • Inventory browse feature on both desktop web and mobile app that reduced tenured member churn by 2% and first-case self-selection rate by 4%
  • Internal purchase order tool/WMS which reduced merchandising intake process by 50% (from 5 minutes per style to 2.5 minutes)

Ana Luisa
Product Development Lead (Centric PLM Project Manager)                                                 
Mar 2022 – Jun 2022

• Managed configuration and implementation of 3rd party software system, Centric PLM. Tasks which included interviewing end users, gathering requirements, performing analysis on current workflows, and translating them into internal system attributes and features
• Created product migration roadmap, ensuring 50+ attributes for 1K historical styles are captured in PLM for component analysis
• Partnered cross functionally with engineering team to create solutions for upstream and downstream data dependencies (i.e. rest API integration, CSV flat file imports/exports into external ERP systems)

Rent the Runway
Associate
May 2019 – Mar 2022

• Sourced and developed product for 18+ designer and influencer partners (approximately 475 SKUs across 2 seasons). Collaborate cross-functionally across design, marketing, and product teams to launch a $12.1M program in 2022
• Spearheaded BlueCherry PLM (Product Lifecycle Management) system onboarding. Responsibilities included performing analysis of internal workflows, system configuration, and leading cross-functional teams from UAT (User Acceptance Testing) to live launch
• Partnered with data team to create Tableau data dashboard that captured customer satisfaction regarding product fit. New data dashboard improved fit rate by 300 basis points.

J. Crew
Assistant Production Manager                                     
Mar 2018 – Apr 2019

Alexander Wang
Merchandising and PD Assistant 
Aug 2017 – Mar 2018

NYU – Leonard Stern School of Business
Bachelor of Science in Business – Concentration in Accounting