Susan Prosperi

Employee Benefits Professional | Data Integrity Specialist | Problem Solver

I'm in Chapter 2 of my career—and loving it. After years as a Registered Nurse (everything from bedside nursing to prior authorization review), I made the jump to Employee Benefits in 2021 and discovered my sweet spot: the behind-the-scenes work that makes benefits administration actually work.

What I bring:

• Sharp analytical skills honed in high-stakes healthcare environments
• A knack for finding (and fixing) problems others miss
• Deep experience with benefits technology, data cleanup, and system optimization

Some wins I'm proud of:

• Recovered $44K in improperly directed COBRA funds and premium overpayments
• Secured $15K in premium refunds through pre-renewal census audits
• Built standardized workflows to prevent systemic data integrity issues

I thrive on the investigative, project-focused work that keeps benefits systems running smoothly—audit and reconciliation, HRIS/CRM cleanup, process improvement, and making sure the data is actually accurate and useful.

Currently seeking: Remote or hybrid roles in Benefits Technology, Data Integrity, Operations, or Account Management | Available immediately

Let's connect if you're looking for someone who genuinely enjoys cleaning up the mess and building systems that work.

Employee benefits professional with 3+ years of experience in account management, benefits administration, and operational improvement. Started at Scott Insurance as part of a 7-person team with 3 account managers managing a $2M+ book of business, then joined Kirby Employee Benefits post-acquisition to support accounts and agency rebuild efforts.
Specialized in data integrity remediation, system optimization, and process development. Recovered $44K in COBRA/premium discrepancies and $15K through census audits. Built workflows to prevent systemic errors and standardized documentation practices across HRIS/CRM platforms.
Strong background in AgencyBloc, Employee Navigator, and benefits compliance (ACA, COBRA, ERISA, HIPAA). Licensed insurance producer in NC. Former RN—brings analytical rigor, problem-solving skills, and attention to detail from healthcare to benefits work.
Seeking remote or hybrid roles in benefits technology, operations, data integrity, or account management.

• Bachelor of Science in Nursing (BSN)
  University of Rochester
• Bachelor of Science in Health Science/Education
  State University of New York at Brockport
• Additional Training:
  Completed 4 graduate courses in Human Resources (focused on Employee Benefits) before transitioning directly into the benefits industry. 
• Ongoing professional development through industry compliance updates (Zywave) and benefits technology platforms.