Suerella Simon

I am a hard-working employee with the ability to achieve tasks when working alone or as a team. I am very punctual with attendance record and a very trustworthy person /employee. I would describe myself as an open and honest person who doesn't believe in misleading other people and try to be fair in everything I do.

Fulfillment Associate /Team Leader 10/2020 - Current Amazon.com Services LLC | Opa-locka, FL Assisted in training new fulfillment associates, sharing best practices and tips. Communicated effectively with supervisors and team members to address workflow challenges. Trained new employees regarding warehouse procedures and standards. Managed inventory and ordered.

Team Lead /Sales Assistant 02/2012 - 06/2019 Macy's | Aventura, FL Assisted in creating displays to promote products. Attended staff meetings to discuss new products or changes in store policy or procedure. Assisted customers in locating products, providing detailed information and recommendations. Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.

Team Lead /Sales Associate 05/2015 - 11/2018 Sears | Aventura, FL Provided leadership, guidance, and direction to team members. Trained new staff in customer service protocols and product knowledge. Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases. Maintained detailed records of all customer transactions in the company's database system

Esthetician - Beauty School of America | Hialeah, FL

GED - Basseterre High | St. Kitts W.