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Gaithersburg
Steven Ton

Steven Ton

New grad from the University of Maryland

Technology / Internet

Gaithersburg, Montgomery

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Services offered

New grad from the University of Maryland

Software developer
Information technology support specialist
Approximate rate: USD$ 20 per hour

Experience

  • Information Technology Support Specialist 
    University of Maryland College Park, MD
    • Implemented a proactive IT support strategy by training new technicians on hardware and display issues, calibrations, and software used in daily operations, which decreased average troubleshooting time by over 30%.
    •  Managed a team of 10 support specialists, enhancing the team’s issue resolution capacity by 25% within the first months through targeted training programs.
    •  Improved system uptime by 40% through rigorous performance monitoring and proactive incident management according to internal ticketing metrics.

Education

  • University of Maryland, College Park
    • Bachelor of Science in Information Science
  • Montgomery College, Rockville
    • Associate of Arts in Computer Science

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